Dimitri Nachkebia
Budapest
Summary
I am an experienced IT technician and after-sales specialist with a strong background in customer care services and dealing with third party/dealers/suppliers. Highly focused on service, quality, deadline, company interest, target and customer support. Quick learner, team player, complex problem solver, multitasking person, open to new challenges.
Overview
18
18
years of professional experience
8
8
Certifications
Work History
English and Russian speaker L1 IT Support Analyst
General Electric
04.2020 - Current
- Company Overview: Techmahindra
- Chat/Call handling, provide L1 IT support, Escalate tickets to the appropriate next level team
- Operation language: English
- Provide daily based technical support and troubleshoot of: Windows/MAC systems related issues, Network related issues, VPN related issues, O365 related issues, Exchange On-prem related issues, Mobility - iOS and Android related issues, OneDrive related issues, Printer related issues, RD/Citrix related issues, Smart Card related issues, Avaya/Cisco soft phone related issues, Core application related issues (Outlook, MS Teams, Skype for Business etc.), Non-Core application related issues (SAP, Power Max, Concur, PLM, Oracle, Hyperion etc.)
- Closely work with a training team and provide online/offline trainings to new joiners
- Techmahindra
L1 IT Support
CPL Jobs Hungary
07.2014 - 04.2020
- Company Overview: TATA Consultancy Services
- Register incoming calls and emails to ticket logging system (HPSM/SNOW), L1 IT Support, Dispatch Incident tickets to appropriated teams, FUP assigned cases
- Coach assistant for New Hire trainings
- Operation language: English, Russian
- TATA Consultancy Services
After Sales Service Call Centre
SYKES Hungary Kft.
10.2012 - 08.2013
- Company Overview: SONY account
- Handling daily call volume regarding warranty and after sales quality issues and provide L1 IT Support
- Operation languages: Greek, English
- SONY account
Call Centre Representative
Transcom Hungary Kft.
02.2012 - 10.2012
- Company Overview: Bravofly account
- Air ticket booking and incident handling
- Operation languages: Russian, English
- Bravofly account
After Sales service Call Centre Representative
EDS Hungary Kft & HP Hungary Kft.
10.2006 - 06.2011
- General Motors Customer Care Service: registration of incoming calls and email regarding of warranty and after sale service quality issues
- Provide after sale service to end user
- Control, analyze and evaluate critical cases and act as a key point of escalation for end user dealers and regional manager
- Provide central coordination to end user focused on firm policy as well as a client handbook, working closely with dealers
- Understand key policies and procedures and communicate relevant policy changes to end user as well as dealers
- Attend relevant meetings to understand process updates and communicate with the appropriate parties like a client (General Motors), dealers or end user, and monitor progress with regular entitlement reviews to ensure completeness
- Operation languages: Greek, English
Education
Bachelor of Theologian - Theologian
National Kapodistrian University of Athens
AthensSkills
Excellent communication skills
Excellent time management skills
Excellent analytical skills
Highly motivated
Focused
Complex problem solver
Multitasking person
Strong decision maker
Team player
Win 7-10 - 11/ macOS
iOS / Android
MDM / BYOS
Office 365
MS Azure / Cloud / Exchange
Windows Registry
Power Shell
HPSM / ServiceNow
ITIL
VM / Citrix / Vilma
VPN / F5 Big IP
SAP / Concur
Active Directory (DRA / HAT)
Avaya and Cisco desk/soft phone
Smart Card
Share Point
Certification
Windows OS
Personal Information
Citizenship: Hungarian
Timeline
English and Russian speaker L1 IT Support Analyst
General Electric
04.2020 - Current
L1 IT Support
CPL Jobs Hungary
07.2014 - 04.2020
After Sales Service Call Centre
SYKES Hungary Kft.
10.2012 - 08.2013
Call Centre Representative
Transcom Hungary Kft.
02.2012 - 10.2012
After Sales service Call Centre Representative
EDS Hungary Kft & HP Hungary Kft.
10.2006 - 06.2011
Bachelor of Theologian - Theologian
National Kapodistrian University of Athens