Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Dimitri Nachkebia

Budapest

Summary

I am an experienced IT technician and after-sales specialist with a strong background in customer care services and dealing with third party/dealers/suppliers. Highly focused on service, quality, deadline, company interest, target and customer support. Quick learner, team player, complex problem solver, multitasking person, open to new challenges.

Overview

18
18
years of professional experience
8
8
Certifications

Work History

English and Russian speaker L1 IT Support Analyst

General Electric
04.2020 - Current
  • Company Overview: Techmahindra
  • Chat/Call handling, provide L1 IT support, Escalate tickets to the appropriate next level team
  • Operation language: English
  • Provide daily based technical support and troubleshoot of: Windows/MAC systems related issues, Network related issues, VPN related issues, O365 related issues, Exchange On-prem related issues, Mobility - iOS and Android related issues, OneDrive related issues, Printer related issues, RD/Citrix related issues, Smart Card related issues, Avaya/Cisco soft phone related issues, Core application related issues (Outlook, MS Teams, Skype for Business etc.), Non-Core application related issues (SAP, Power Max, Concur, PLM, Oracle, Hyperion etc.)
  • Closely work with a training team and provide online/offline trainings to new joiners
  • Techmahindra

L1 IT Support

CPL Jobs Hungary
07.2014 - 04.2020
  • Company Overview: TATA Consultancy Services
  • Register incoming calls and emails to ticket logging system (HPSM/SNOW), L1 IT Support, Dispatch Incident tickets to appropriated teams, FUP assigned cases
  • Coach assistant for New Hire trainings
  • Operation language: English, Russian
  • TATA Consultancy Services

After Sales Service Call Centre

SYKES Hungary Kft.
10.2012 - 08.2013
  • Company Overview: SONY account
  • Handling daily call volume regarding warranty and after sales quality issues and provide L1 IT Support
  • Operation languages: Greek, English
  • SONY account

Call Centre Representative

Transcom Hungary Kft.
02.2012 - 10.2012
  • Company Overview: Bravofly account
  • Air ticket booking and incident handling
  • Operation languages: Russian, English
  • Bravofly account

After Sales service Call Centre Representative

EDS Hungary Kft & HP Hungary Kft.
10.2006 - 06.2011
  • General Motors Customer Care Service: registration of incoming calls and email regarding of warranty and after sale service quality issues
  • Provide after sale service to end user
  • Control, analyze and evaluate critical cases and act as a key point of escalation for end user dealers and regional manager
  • Provide central coordination to end user focused on firm policy as well as a client handbook, working closely with dealers
  • Understand key policies and procedures and communicate relevant policy changes to end user as well as dealers
  • Attend relevant meetings to understand process updates and communicate with the appropriate parties like a client (General Motors), dealers or end user, and monitor progress with regular entitlement reviews to ensure completeness
  • Operation languages: Greek, English

Education

Bachelor of Theologian - Theologian

National Kapodistrian University of Athens
Athens

Skills

Excellent communication skills

Certification

Windows OS

Personal Information

Citizenship: Hungarian

Timeline

English and Russian speaker L1 IT Support Analyst

General Electric
04.2020 - Current

L1 IT Support

CPL Jobs Hungary
07.2014 - 04.2020

After Sales Service Call Centre

SYKES Hungary Kft.
10.2012 - 08.2013

Call Centre Representative

Transcom Hungary Kft.
02.2012 - 10.2012

After Sales service Call Centre Representative

EDS Hungary Kft & HP Hungary Kft.
10.2006 - 06.2011

Bachelor of Theologian - Theologian

National Kapodistrian University of Athens

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Dimitri Nachkebia