Abena Oforiwaa Abrokwaah

Assisted chefs with food preparation including cutting, portioning, and plating.

Ensured kitchen cleanliness and supported efficient service during peak hours.

Maintaining cleanliness,orderliness and hygiene of hotel rooms and common areas

Welcomed guests and handled check-ins/check-outs using SAP

Maintained smooth front desk operations during peak tourist season

Performed room bookings, check-ins, billing, and guest support tasks Resolved guest complaints and coordinated with departments to enhance service delivery

Ensured accuracy in shift reports and maintained guest records

Conducted inspections of hotels, restaurants, and food establishments for hygiene and safety compliance.
Ensured adherence to national tourism and food safety standards.
Drafted reports and made recommendations for improving service quality and compliance.

Maintaining order within the restaurant

Offer menu recommendation,Taking customers orders

Answer phone calls and take reservation

Supported HR and administrative functions, including employee records and scheduling

Assisted front office during busy periods with check-ins and customer service

Helped with orientation and documentation processes for new staff

Taught student subjects which includes Hospitality Management,Catering and Management In Living

Managed front desk operations at a busy 4-star hotel

Handled guest arrivals/departures, reservations, and room allocations using Hotelogix

Maintained a high level of customer satisfaction and professionalism