Abhishek Mehra
Budapest
Summary
Experienced Agile™ practitioner with over 6.5 years in diverse IT domains, specializing in program management and benefit delivery. Successfully oversee enterprise projects encompassing business change and budget accountability in matrix organizational settings. Expertise spans IT delivery management, co-sourcing strategies, and developing solutions from inception. Demonstrated proficiency in leading business transformation initiatives across IT, retail banking, insurance, finance, and securities sectors. Extensive international experience includes roles in Europe, the US, APAC, and India. Skilled in managing comprehensive programs such as system integration, migration, package implementation, business change, service management, outsourcing, and de-commissioning, utilizing both Time & Material and Fixed Price models. Currently residing as an expat with a valid residence permit until May 2026, exploring long-term opportunities across Europe.
Overview
7
7
years of professional experience
Work History
Program Manager
Tata Consultancy Services
11.2022 - Current
- Program Manager for a major automotive company in Germany
- Responsibilities includes scoping, program setup, resource mobilization, stakeholder management and delivery management lead and was accountable for successful IT transition & delivery of financial services function in a highly complex program that divested the job functions into two separate organizations
- Provided strong leadership to the IT teams both within direct control and across the program and dealing with complex issues, dependency management
- Responsible for IT function due diligence, deliver the IT rationalization strategy, target operating model and service level agreements for the offshoring of development & support functions
- Managed various projects in DevOps Program leading team based at onshore, nearshore & offshore locations
- Managed the transition of the services to offshore including technology migration, knowledge acquisition and setup of the new 60+ people team Project managed the on-going delivery of the outsourced services against agreed service levels achieving a 30% reduction in IT operational costs and improving project delivery and IT support performances
- Responsible for planning and delivery, tracking, budget control, managing partners and vendors, working with multiple stakeholders and support groups.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Service Delivery Manager
Tata Consultancy Services
12.2020 - 11.2022
- The manager assigned to the support & development functions for one of the major financial consulting & audit firms through TCS where customer, products and associated transaction data are held on Teradata
- DataStage is the ETL tool used
- Key delivery was the the integration & rationalization of LTSB & HBOS systems and complete data migration
- Managed and delivered 14 projects mainly dealing with Retail and Commercial customer migration
- Managed the cascade of migrated data to warehouse downstream systems and route to live services
- Experience in handling both FPP and T&M based projects & ensuring that projects conform to organization delivery methodology and required standard
- Leading a strong team of 100+ resources which had a pool of Support Analysts, Product Managers, Business Analyst, SME’s, Architects & Developers for their work allocation, budget, ramp-up/down and to ensure that all milestones are achieved within the agreed timeline
- Published the correct status of the project on a weekly basis in form of PMO reports, Hot-House Meetings & Steering Committee Meetings to the senior manager along with maintaining the portfolio report which captures the various variances like (cost, schedule, effort), defect slippage, RAG status etc
- Responsible for identifying, analyzing, measuring and managing project risks
- Regularly reviewed the RAID [Risk, Assumption, Issue & Dependency] log
- Keeping accurate administrative records of expenditure, accounting, costing and billing
- Producing portfolio report to track the progress of projects including the RAG status, Defect Slippage, Schedule Variance, Effort Variance & Cost Variance
- Planning, scheduling and controlling the movement of releases to test and live environments
- Ensuring that deployed releases and the resulting services meet customer expectations, and verifying that IT operations is able to support the new service.
Technical Lead
Tata Consultancy Services
08.2019 - 11.2020
- Joined as an individual contributor and was quickly identified as a leader and held couple of leadership roles
- Establish frameworks for Project cycle and compile Program related financial and KPI information check project costs and ensure finances are well managed
- Provide Project planning, Milestone management, Scope management, Resource forecasting; Lean Six Sigma Green Belt certified for - Reducing MTTR and Improving Customer Experience (NPS), closely working with different stake holders on transforming SLA’s to XLA – Experience Level Agreement and value addition
- Expert in managing large team (Managed a team of 350 level 1 & 2 associates) for one of the Big 4 Client for AJPAC, Americas & EMEA region, vendor management and Decision making
- Identify automation/improvement opportunities and create automation/transformation road-map
- Drive strategies partnering with client and vendors, Setting up KPI dashboards to track the performance with Deep Dive Analysis
- Analytical & Decision Making, proven expertise in solution orientation to understand or define the relevance of processing metrics such as Service Level Agreements (SLA’s), Key Performance Indicators (KPI’s), Transformation Index and Cost management
- Ownership of regular Stake holder connects, Responsible for tracking and reporting on operational metrics and SLAs
- Sound experience in projects encompassing performance transformation, value creation, strategic research, competitive benchmarking, data analytics, go-to-market strategy with leading companies
- Plan activities for IT product/service within planning processes in close alignment with the Business Teams, IT Solution Managers, IT Operation Lead, CESUM, IT Architects
- Align the IT Product/Service roadmap closely with IT Portfolio Management during its whole lifecycle (incl
- Version planning and overlapping requirement management.)
Escalation Manager
Tata Consultancy Services
10.2018 - 07.2019
- Knowledge Transition, Process Improvements, Training, Resource Utilization, Escalation Management, Root Cause Analysis, Maintaining the CAPA Tracker with action items
- Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
- Initiated hierarchical escalation process as per the incident management process, including senior authorities and securing their support Setting up real time audit required as per project requirement
- Working with internal stakeholders to ensure that field communications are updated, as required by the process
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Provided excellent customer service by building trust and locating resources and resolution and designing best solution to customer problem.
Technical Analyst
Tata Consultancy Services
11.2017 - 09.2018
- Development and maintenance of Windows platform based application for various IT companies servicing banking, financial and co-operative clients
- Developer Responsible for preparation of technical specification, coding, table creation, stored procedures and functions, creation of reports, documentation and testing, implementation, operation support and maintenance
- Responsible for analyzing the enhancements requests for screens, reports and database objects, preparing Functional Specification, Program Specs review, code reviews and preparation of project related documents such as weekly status reports, time sheets.
Education
Bachelor of Computer Applications - Computer Programming
University of Lucknow
Lucknow, India08.2017
Skills
- Project Management
- Agile Methodologies
- Business Strategy
- Leadership
- Business Process Design
- Product Knowledge
Timeline
Program Manager
Tata Consultancy Services
11.2022 - Current
Service Delivery Manager
Tata Consultancy Services
12.2020 - 11.2022
Technical Lead
Tata Consultancy Services
08.2019 - 11.2020
Escalation Manager
Tata Consultancy Services
10.2018 - 07.2019
Technical Analyst
Tata Consultancy Services
11.2017 - 09.2018
Bachelor of Computer Applications - Computer Programming
University of Lucknow
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