Adam David
Contract Management Specialist, Superuser
Summary
My goal is to obtain the position that enables me to improve my strengths and acquire new skills to become even more successful in the future. Interested in agile methodologies, especially in Scrum; project management, cloud computing and product ownership. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3.5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Iteration Manager, Super User
Kyndryl Hungary
01.2023 - Current
- Hosting Stand-ups, Retrospective for the team between January and May 2023 (22 members)
- Coordinating, tracking the progress of ad-hoc and BAU tasks using the Agile Methodology
- SME in reporting and of the ACH market
- Focal point for BAU activities, owner of the WBS-closure process
- First point of contact, HyperCare Superuser for post go-live support of S/4 HANA
- Coaching and mentoring new joiners
- Assisting the Manager of the team, representing the team and acting as deputy in her absence
- Key role and focal point in various projects (S4 transformation, data validation/migration)
- Feedback analysis of the team's sentiment, implementing solutions to ensure better performance and team satisfaction
- S/4 HANA testing - participation in the UAT, manually testing scenarios, raising defects, performing retests.
Senior Associate, Contract Management Specialist, Swiss portfolio
Kyndryl Hungary
09.2022 - 01.2023
- Ownership of contracts for the Swiss market such as Avaloq, UBS, Philip Morris International
- Managing billing requests, issuing invoices to end-customers, tracking the contracts' backlog
- Analyzing the WBS-elements through their entire life cycle, extending, closing, reopening them following the process
- Having frequent interlock with project managers to improve billing accuracy and to resolve blockers
- Reviewing and validating customer contract terms
- Registering contract extensions, ensuring the contract's compliance when booking it in SAP
- Collaborating with other department's team members outside Quote to Cash.
T&E Support Analyst
Roche Services (Europe) Ltd.
02.2021 - 08.2021
- Answering, handling and logging incoming travel and expense related phone calls (hotline) of German and English speaking affiliates
- Processing, resolving travel and expense related incidents from the above affiliates in ServiceNow, following up on ongoing incidents, assigning them to other resolver groups, acting as a first point of contact
- Primary Program Administrator of Citi for the German, Austrian, Slovak, Greek affiliates, backup for Hungary, Rotkreuz, Basel - verifying and accepting regular as well as P-Card applications in Citimanager
- Assisting applicants for corporate credit cards, increasing credit limits, blocking and unblocking credit cards based on requests, refund request occasionally
- Active contribution in the creation of the Leaver's Process - creating the process with one close team member and team leader, implementing it with the already and newly supported affiliates - blocking and unblocking employee credit cards, sending reminders in multiple languages, monitoring employee expense reports and credit balances in order to adhere financial compliance and transparency
- Active contribution in projects of countries to be supported (latest one: South Africa) - verifying and applying the adoptable processes of the department with the local colleagues and the Business Process Manager
- Knowledge Subject Matter Expert - KM SME - creating, editing, retiring knowledge articles, approving, rejecting articles in technical review, monitoring knowledge feedback tasks, translating already existing articles to German or English
- Active participation in the creation of the quality framework in agile (Kanban) - gathering input from other business support teams, assistance in creating the quality checklist and the handbook, evaluating incidents
- Training newcomers as well as other team's members who provide T&E support - SAP, SAP Concur, Citimanager, ServiceNow, Cisco, Agent Workspace.
Accounts Payable and T&E Accountant
Roche Services (Europe) Ltd.
07.2020 - 02.2021
- Auditing and accepting or rejecting expense reports (with justification) of Basel and Austrian employees in SAP Concur based on the Compliance Checklists, SOPs
- Monitoring posting failed claims in SAP, investigating the source and resolving it with the assistance of other departments
- Key and regular stakeholder management
- Contribution in the Austrian transformation - UAT - performing test scenarios, creating test claims, maintaining the Compliance Checklist and other project documents
- Ensure that T&E process and procedure documentation are properly maintained and that updates are created.
Front Desk Agent Day and Night
The Ritz-Carlton, Budapest
11.2018 - 03.2020
Education
Erasmus semester on the department of Oecotrophologie -
Hochschule Niederrhein
09.2013 - 02.2014
Bachelor Programme, Major: Catering and Hotel Management - undefined
College of Commerce, Catering and Tourism, Budapest Business School
09.2011 - 01.2017
Skills
3 Years' experience in agile environment and framework
SAP S/4 HANA
Contribution to various internal projects, process refinements
Results-oriented, with demonstrated experience of balancing multiple tasks and priorities
Expert in stakeholder management and end-to-end processes
Expert in customer as well as guest service, incident management
Highly motivated, teamwork-oriented, dedicated to support the team and the organizationPositive and agile mindsetFluent in spoken and written German and EnglishPre-intermediate communication in Russian and FrenchStrong ability to work under pressure and with tight deadlines in a team as well as independently
Experience with Manual Software Testing
Certifications, Tools
Language exams:
German: Intermediate general state accredited language examination, Intermediate tourism and catering state accredited language examination, Exchange program in Germany (2009, 2013)
English: Intermediate general state accredited language examination, Intermediate tourism, and catering state accredited language examination
Russian and French: pre-intermediate communication skills,
Portuguese: started months ago (autodidact)
Certifications: Azure Solutions and Services - issued by Gerilla Mentor Klub (ID: GMK 25054), Cloud Computing Fundamentals Course - issued by Gerilla Mentor Klub (ID: 20278), Agile Explorer - issued by Kyndryl, Lean Six Sigma - White Belt, Azure AZ-900 certification - in progress, Limited working proficiency of JIRA, Basic knowledge of GitHub
Tools: SAP, S4/HANA, SAP Concur, ServiceNow, Trello, Yammer, Workday, Citimanager, MS Office (Word, Excel, Outlook, PowerPoint), Sharepoint, Teams, Micros Fidelio, Micros Opera, Protel
Personal Information
Date of Birth: 10/08/92
Timeline
Iteration Manager, Super User
Kyndryl Hungary
01.2023 - Current
Senior Associate, Contract Management Specialist, Swiss portfolio
Kyndryl Hungary
09.2022 - 01.2023
T&E Support Analyst
Roche Services (Europe) Ltd.
02.2021 - 08.2021
Accounts Payable and T&E Accountant
Roche Services (Europe) Ltd.
07.2020 - 02.2021
Front Desk Agent Day and Night
The Ritz-Carlton, Budapest
11.2018 - 03.2020
Erasmus semester on the department of Oecotrophologie -
Hochschule Niederrhein
09.2013 - 02.2014
Bachelor Programme, Major: Catering and Hotel Management - undefined
College of Commerce, Catering and Tourism, Budapest Business School
09.2011 - 01.2017