Adrienn Duzs
Summary
Customer-focused hospitality and travel industry professional offering more than 15 years of experience in guiding and presenting to large groups of people and individual travellers. Detail-oriented friendly person, enthusiastic about going beyond expectations and creating tailor-made experience. Easily adapts to situations that arise.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Tour guide
Self Employed
Budapest
01.2018 - Current
- Guided groups of 2 - 50 people on private and scheduled tours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Provided suggestions and recommendations for activities, restaurants and sights to keep customers entertained after tour hours and for lasting memories.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations only as hobby for friends and myself.
Guest Service Manager
5* hotel
Budapest
01.2022 - 11.2022
- Ensured the smooth and successful running of the Guest Relation department according to LHW standards.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Greeted VIP guests, assisted check-in and check-out procedures, escorted guests to the correct room.
- Oversaw lobby operations and concierge services.
- Attended to customer needs, responding to questions and escalations. Reviewed guest feedback and resolved complaints.
- Supervised a small team, trained new employees, demonstrating best methods for serving clients and guests.
- Monitored staff training, scheduling and shift changes.
Customer Sales and Service Agent
Emirates Airline
Budapest
04.2017 - 08.2017
- Provided a high level of service in order to assist customers with managing their travel plans
- Issued Emirates tickets to customers ensuring that all
necessary airline rules and regulations are incorporated. Meanwhile highlighted to customers the legal requirements covering their journey such as passport, visa & health specifications. - Worked flexible hours across weekend and holiday shifts.
Flight attendant
Etihad Airways
Abu Dhabi
04.2014 - 11.2015
Freelance Tour guide
Self Employed
Budapest
01.2005 - 01.2014
Education
Bachelor’s Vaishnava Yoga Master -
Bhaktivedanta College
08.2020 - 06.2023
Tour manager -
KOTK
09.2012 - 05.2013
Tour guide -
European Business School
09.2002 - 05.2003
Skills
Reliability, empathy and patience, high emotional intelligenceundefined
Personal Information
Nationality: Hungarian
Timeline
Guest Service Manager
5* hotel
01.2022 - 11.2022
Bachelor’s Vaishnava Yoga Master -
Bhaktivedanta College
08.2020 - 06.2023
Freelance Tour guide
Self Employed
01.2018 - Current
Customer Sales and Service Agent
Emirates Airline
04.2017 - 08.2017
Flight attendant
Etihad Airways
04.2014 - 11.2015
Tour manager -
KOTK
09.2012 - 05.2013
Freelance Tour guide
Self Employed
01.2005 - 01.2014
Tour guide -
European Business School
09.2002 - 05.2003
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