Adrienn Duzs
Summary
Customer-focused hospitality and travel industry professional offering more than 15 years of experience in guiding and presenting to large groups of people and individual travellers. Detail-oriented friendly person, enthusiastic about going beyond expectations and creating tailor-made experience. Easily adapts to situations that arise.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Tour guide
Self Employed
Budapest
01.2018 - Current
- Guided groups of 2 - 50 people on private and scheduled tours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Provided suggestions and recommendations for activities, restaurants and sights to keep customers entertained after tour hours and for lasting memories.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations only as hobby for friends and myself.
Guest Service Manager
5* hotel
Budapest
01.2022 - 11.2022
- Ensured the smooth and successful running of the Guest Relation department according to LHW standards.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Greeted VIP guests, assisted check-in and check-out procedures, escorted guests to the correct room.
- Oversaw lobby operations and concierge services.
- Attended to customer needs, responding to questions and escalations. Reviewed guest feedback and resolved complaints.
- Supervised a small team, trained new employees, demonstrating best methods for serving clients and guests.
- Monitored staff training, scheduling and shift changes.
Customer Sales and Service Agent
Emirates Airline
Budapest
04.2017 - 08.2017
- Provided a high level of service in order to assist customers with managing their travel plans
- Issued Emirates tickets to customers ensuring that all
necessary airline rules and regulations are incorporated. Meanwhile highlighted to customers the legal requirements covering their journey such as passport, visa & health specifications. - Worked flexible hours across weekend and holiday shifts.
Flight attendant
Etihad Airways
Abu Dhabi
04.2014 - 11.2015
Freelance Tour guide
Self Employed
Budapest
01.2005 - 01.2014
Education
Bachelor’s Vaishnava Yoga Master -
Bhaktivedanta College
08.2020 - 06.2023
Tour manager -
KOTK
09.2012 - 05.2013
Tour guide -
European Business School
09.2002 - 05.2003
Skills
Reliability, empathy and patience, high emotional intelligence
Good listener and very discreet, excellent attention to detail
Able to stay calm and work under pressurePassionate about knowledge, growth and exceeding expectationsFluent in Hungarian and English, good command of GermanPersonal Information
Nationality: Hungarian
Timeline
Guest Service Manager
5* hotel
01.2022 - 11.2022
Bachelor’s Vaishnava Yoga Master -
Bhaktivedanta College
08.2020 - 06.2023
Freelance Tour guide
Self Employed
01.2018 - Current
Customer Sales and Service Agent
Emirates Airline
04.2017 - 08.2017
Flight attendant
Etihad Airways
04.2014 - 11.2015
Tour manager -
KOTK
09.2012 - 05.2013
Freelance Tour guide
Self Employed
01.2005 - 01.2014
Tour guide -
European Business School
09.2002 - 05.2003