Summary
Overview
Work History
Education
Skills
Timeline
Generic

Agnes Szabó-Propszt

Rooms Division Manager
Budapest

Summary

Accomplished professional specializing in customer satisfaction enhancement and guest engagement strategies. Proven skills in facilities management, financial oversight, and operational excellence. Expertise in supplier relationship management, team training, and recruitment processes, ensuring high standards of quality control and service delivery. Aiming to apply operational and team management skills within a hotel environment.

Overview

11
11
years of professional experience

Work History

Workplace Experience and Community Manager

Givaudan Business Solutions Kft.
Budapest
07.2018 - Current
  • Managed complex client portfolios to enhance customer satisfaction.
  • Improved retention rates through personalised service strategies.
  • Nurtured positive customer relationships to strengthen loyalty.
  • Hosted workshops and discussions with stakeholders to boost engagement.
  • Increased employee morale (approx. 600 FTE) by fostering supportive work environment.
  • Oversaw all aspects of building maintenance for operational effectiveness.
  • Facilitated training programmes to elevate employee skill sets and productivity.
  • Streamlined operations through efficient budget management and resource allocation.

Coaching and Centre Operations Manager

Regus Ltd.
Budapest, Hungary
12.2013 - 07.2018
  • Fostered innovative thinking within teams of 5 up to 20 direct line members, promoting culture of growth and continuous learning.
  • Negotiated contracts with suppliers to ensure cost-effective procurement of resources.
  • Analysed performance metrics to pinpoint operational improvement areas.
  • Optimised workflow procedures through strategic planning and effective team coordination.
  • Implemented quality control measures, raising product standards significantly.
  • Organised financial and operational data to facilitate annual budgeting processes.
  • Coordinated recruitment and training strategies, building successful administrative team.
  • Led teams in achieving business objectives within time and budget constraints.

Education

Diploma of Higher Education - Hotel, Commerce, Catering and Tourism

Budapest Business School
Budapest

Diploma of Higher Education - English Teacher

Berzsenyi Dániel Tanárképző Főiskola
Szombathely

Qualifications Certification - Executive and Personal Coaching

Magyar Coachszövetség
Budapest

Qualifications Certification - Mediation

Umathum Mediátor Akadémia
Budapest

Trainer and Personal Soft Skills Developer - EQ competencies development

Személyiségfejlesztő Akadémia
Győr

Skills

  • Team Leadership
  • Product knowledge
  • Financial management
  • Negotiation skills
  • Inventory control
  • Operations oversight
  • Service coordination and management
  • Quality Control

Timeline

Workplace Experience and Community Manager

Givaudan Business Solutions Kft.
07.2018 - Current

Coaching and Centre Operations Manager

Regus Ltd.
12.2013 - 07.2018

Diploma of Higher Education - Hotel, Commerce, Catering and Tourism

Budapest Business School

Diploma of Higher Education - English Teacher

Berzsenyi Dániel Tanárképző Főiskola

Qualifications Certification - Executive and Personal Coaching

Magyar Coachszövetség

Qualifications Certification - Mediation

Umathum Mediátor Akadémia

Trainer and Personal Soft Skills Developer - EQ competencies development

Személyiségfejlesztő Akadémia

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Agnes Szabó-PropsztRooms Division Manager