Ahmed Sayed Mohamed
Telecom Engineer
Budapest
Summary
Experienced telecommunications engineer with more than 15 years of demonstrated history of working in the information technology and services industry delivering sustained results and effective change for leading telecommunication companies. Skilled in microwave and optical transmission systems, managing end-to-end simultaneous projects, optimization, and deployment of Small Cells, indoor and outdoor DAS systems, considering GSM / UMTS / LTE / TETRA / Wi-Fi technologies. Strong engineering professional with a master’s degree focused in Laser and Optical Engineering. I’m a hard-working engineer who knows how to work within a team, under pressure, and in an aggressive working environment, with a business-oriented mind who thinks with the most cost-effective solutions and is a decision maker, ready to work abroad and like to travel and mix with other nationalities and cultures.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
IT Support Engineer
Teceze
Budapest
10.2022 - Current
- Work with Third Party customers to remediate complex IT issues as needed
- Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed migration of more than 100 users within agreed timeline.
- Documented support interactions for future reference
- Installed, configured and maintained computer systems and network connections
- Installed and configured operating systems and applications
Deployment Project Manager
Zain
Baghdad
08.2021 - 10.2022
- Defining project scope, goals, and deliverables
- Identifying project stakeholders and establishing communication channels
- Managing project risks and implementing mitigation strategies and contingency plans
- Ensuring compliance with relevant regulations and standards
- Conducting regular project status meetings and reporting to stakeholders
- Addressing issues and concerns raised by stakeholders
- Implementing quality control measures to ensure project deliverables meet standards
- Handling scope changes and change requests, their time- lines, and approvals
- Providing direction and support to project team.
- Identified plans and resources required to meet project goals and objectives
- Reported regularly to managers on project budget, progress and technical problems
- Monitored project progress, identified risks and took corrective action as needed
Customer Project Manager
Ericsson
Baghdad
02.2019 - 08.2021
- Managed modernization of over 2000 microwave links all over Zain Networks
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitoring project progress and ensuring adherence to time- lines
- Conducting regular project status meetings and reporting to stakeholders
- Providing regular project updates and status reports
- Implementing quality control measures to ensure project deliverables meet standards
- Providing direction and support to project team.
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Monitored project performance to identify areas of improvement and make adjustments
Technical Support Manager
Scopesky
Baghdad
06.2018 - 02.2020
- Managing network infrastructures by Overseeing installation and maintenance of network equipment, routers, switches, and other networking devices
- Monitoring network performance and implementing optimization strategies to improve efficiency
- Managing delivery of internet services to residential and business customers
- Ensuring provisioning of internet connections according to service level agreements (SLAs) and customer requirements.
- Tracked KPIs and created continuous improvement plans.
- Managing team of technical support personnel and ensuring excellent customer service
- Staying abreast of latest advancements in networking and ISP technologies
- Evaluating new technologies and solutions to enhance service offerings and customer experience.
- Managed customer contact center with more than 20 support representatives
Field Operations Area Manager
Ericsson
Baghdad
10.2017 - 06.2018
- Supervising and coordinating field technicians, engineers, and support staff in the assigned area
- Providing leadership, guidance, and support to ensure efficient and effective field operations
- Overseeing the maintenance and troubleshooting of telecommunication network equipment, including towers, base stations, and transmission systems
- Ensuring adherence to quality standards and service level agreements (SLAs) for network performance and customer service
- Monitoring key performance indicators (KPIs) to assess network health and service delivery
- Ensuring compliance with safety regulations and industry standards for field operations
- Optimizing the allocation of resources to achieve operational targets
- Conducting performance evaluations for field teams and providing feedback for improvement
- Collaborating with vendors and contractors for field equipment supply, installation, and maintenance
Transmission Senior Engineer
Ericsson
Baghdad
12.2013 - 10.2017
- Managing microwave and optical transmission-related issues from FLM point of view and being mid-point between FLM, TRM planning, and TRM BO teams for all TRM-related issues as advisor and consultant, reducing needed time to implement work orders by 50%.
- Overseeing installation and commissioning of transmission systems
- Collaborating with project teams to ensure successful deployment and integration of transmission solutions
- Monitoring performance of transmission links and identifying areas for improvement
- Diagnosing and resolving trans- mission-related issues and network outages
- Preparing reports on network performance
- Developing and implementing inventory management system for transmission spare parts
- Ensuring accurate and up-to-date records of transmission spare parts stock, including quantities, locations, and replenishment schedules
- Coordinating distribution of transmission spare parts to field technicians and engineers as needed for repairs and maintenance
- Developing lifecycle management strategy for transmission spare parts to optimize equipment longevity
- Preparing reports on transmission spare parts inventory status and forecasting future needs
- Participating in audits and quality assurance activities related to transmission spare parts.
- Delivered public presentations to provide plans and updates on projects
- Determined equipment failure root cause and implemented solutions
Technical Support Supervisor
Korek Telecom
Baghdad
09.2010 - 12.2013
- Managing and supervising network swap from legacy TDM 2G network to new IP based 3G network in central regions of Iraq which are consisting of 6 states
- Lead acceptance process of all operations projects.
- Managing and leading all technical activities with ITPC (Iraqi Ministry of Communication subsidiary), CMC (Communication and Media Committee) and other telecommunication operators and represent Korek in all meetings with these sides - Managing and leading all fiber optical links projects in all over Iraq
- Resolved diverse range of technical issues across multiple systems and applications.
- Managing optical fiber all last mile projects for leased lines in central region of Iraq
- Maintaining accurate records of spare parts stock, including quantities, locations, and replenishment schedules
- Forecasting spare parts demand based on equipment usage and repair requirements
- Curriculum vitae, Placing timely orders for spare parts to maintain optimal stock levels and prevent stockouts
- Coordinating distribution of spare parts to field technicians and engineers for equipment repairs and maintenance
- Ensuring efficient delivery of spare parts to minimize equipment downtime
- Maintaining detailed documentation of spare parts transactions, including receipts, issues, and usage history
Rollout Team Leader
Zain
Baghdad
09.2009 - 09.2010
- Lead network auditing activities
- Manage spare parts stock and Repair and Return process of faulty devices, improving R&R process by 80%.
- Manage telecom sites relocation process.
- Worked with team to identify areas of improvement and devised solutions based on findings
- Conducted regular reviews of operations and identified areas for improvement
- Gathered, organized and input information into digital database
Rollout Engineer
Zain
Baghdad
08.2008 - 09.2009
- Designing systems to be used for daily roll-out activities which decrease time needed for administrative activities by 70%
- Update database of network audit
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Education
Ph.D. - Electrical Engineering
Budapest University of Technology And Economics
Budapest, Hungary 09.2022 - Current
Master of Science - Information Technology
University of North Malaysia (UUM)
Kedah, Malaysia 02.2015 - 10.2016
Bachelor of Science - Electrical Engineering
University of Technology
Baghdad, Iraq 09.2003 - 07.2007
Skills
Project planning and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Engineer
Teceze
10.2022 - Current
Ph.D. - Electrical Engineering
Budapest University of Technology And Economics
09.2022 - Current
Deployment Project Manager
Zain
08.2021 - 10.2022
Customer Project Manager
Ericsson
02.2019 - 08.2021
Technical Support Manager
Scopesky
06.2018 - 02.2020
Field Operations Area Manager
Ericsson
10.2017 - 06.2018
Master of Science - Information Technology
University of North Malaysia (UUM)
02.2015 - 10.2016
Transmission Senior Engineer
Ericsson
12.2013 - 10.2017
Technical Support Supervisor
Korek Telecom
09.2010 - 12.2013
Rollout Team Leader
Zain
09.2009 - 09.2010
Rollout Engineer
Zain
08.2008 - 09.2009
Bachelor of Science - Electrical Engineering
University of Technology
09.2003 - 07.2007
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