Summary
Overview
Work History
Education
Skills
Certification
Characteristics
Awards
Timeline
Generic
Akos Szabo

Akos Szabo

Budapest

Summary

A certified Scrum Master with 5+ years experience in the IT Operations field.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Aviation Service Desk Specialist

Lufthansa Systems Hungária Kft.
4 2021 - Current
  • Expedite issue resolution through clear communication between end-users, technical teams, and vendors.
  • Attend weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities using Jira, SNOW, Slack, Miro.
  • Emphasize continuous improvement by providing constructive feedback to team members and encouraging ongoing learning opportunities.

Senior Operations Engineer

British Telecommunications Kft. International Airlines Group and British Airways Account
07.2020 - 04.2021
  • Coordinated and lead high severity incidents and requests, engaged suppliers and vendors
  • Ensured updates and high level quality in communication about the progress of the cases to users and managers
  • Lead escalations and provided reports to management, sought for new ways to improve service.

Technical Support Analyst

British Telecommunications Kft. International Airlines Group and British Airways Account
02.2019 - 07.2020
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Supported and monitor the network infrastructure of the accounts via ticketing tools (SNOW) and Nagios monitoring system


Education

BSc - English and American Studies

Károli Gáspár University (KRE)
01.2014 - 04.2017

Skills

    ITIL Process Knowledge

    Team Management

    Coaching and Mentoring

    Customer service expert

Certification

SAFE 6 Scrum Master

Characteristics

  • Practical
  • Determined
  • Positive
  • Maximalist
  • Meticulous
  • Adaptive

Awards

BSc degree acquired with an honour for thesis excellence / KRE

Timeline

Senior Operations Engineer

British Telecommunications Kft. International Airlines Group and British Airways Account
07.2020 - 04.2021

Technical Support Analyst

British Telecommunications Kft. International Airlines Group and British Airways Account
02.2019 - 07.2020

BSc - English and American Studies

Károli Gáspár University (KRE)
01.2014 - 04.2017

Aviation Service Desk Specialist

Lufthansa Systems Hungária Kft.
4 2021 - Current

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Akos Szabo