ALBJONA HYSENI
Budapest
Summary
Customer Relations and Operations Executive with strong interpersonal skills and attention to detail. Demonstrated success in improving distributor relationships and maintaining compliance across various EU markets. Seeking a challenging role in a dynamic organization.
Overview
24
24
years of professional experience
Work History
Customer Relations & Operations Executive/Europe
AXXA Global Ltd.
Budapest
05.2018 - Current
- Monitored distributor and customer performance across Czech Republic, Croatia, Romania, Hungary, Austria, Germany, Poland, and Italy.
- Coordinated training to enhance operations, team morale, and customer service.
- Cultivated strong, lasting relationships with distributors and customers.
- Oversaw EU office operations including customer service, finance, marketing, and compliance.
- Organized local and external events to promote engagement and networking.
- Managed EU office logistics to ensure efficient daily operations.
- Represented EU customer service in interactions with stakeholders.
- Assisted with product registrations and notifications to comply with regulations.
Product Development and Regulatory Affairs Assistant Manager for EU and Balkan region
Kyäni Inc.
Budapest
04.2012 - 06.2015
- Coordinated product registration and notification activities, ensuring accurate regulatory packs for submission.
- Ensured European compliance of food supplement products through meticulous oversight.
- Reviewed and approved new and modified products, claims, packaging, and marketing materials.
- Initiated and evaluated product safety assessments conducted by external consultants for compliance.
- Monitored new regulations, interpreting complex information to summarize impacts across functions.
- Contributed to development and implementation of documentation and data control management for compliance files.
- Provided regulatory advice to marketing and technical staff to enhance project alignment.
- Cultivated relationships with Health Authority associates across the EU and Balkan region.
Clinical Trials Coordinator
APTÍV SOLUTIONS KFT.
Budapest
04.2010 - 04.2012
- Coordinated clinical trials from initiation to completion in Hungary.
- Developed and maintained project timelines and budgets for efficiency.
- Scheduled and attended meetings with investigators, sponsors, and internal staff.
- Created and updated project tracking documents for comprehensive oversight.
- Maintained study documentation and records for regulatory compliance.
- Supported clinical trial activities while assisting with data collection and analysis.
- Ensured adherence to applicable regulations throughout trial processes.
- Contributed insights during multidisciplinary team meetings regarding trial progress and challenges.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
Clinical Trials Coordinator
Quintiles and IMS Health, Inc.
Budapest
10.2008 - 10.2009
- Participated in investigator meetings both remotely and onsite.
- Provided support in preparing presentations on clinical trial status updates at meetings or conferences.
- Responded promptly to queries from regulatory authorities or sponsors regarding protocol amendments.
- Prepared documents for Institutional Review Board submissions.
- Reviewed source documents for accuracy prior to database entry or query resolution.
- Ensured completion of all required regulatory documents such as informed consent forms, adverse event logs.
- Maintained quality assurance records regarding study documentations and audits.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
Inside Sales Representative UK Region
GE Healthcare Hungary
Budapest
01.2004 - 12.2004
- Delivered product demonstrations to potential clients and stakeholders.
- Conducted market research to identify new sales opportunities and trends.
- Cultivated relationships with existing clients to drive revenue growth.
- Coordinated with cross-functional teams to ensure timely order fulfillment.
- Provided comprehensive product information, pricing, and availability to customers.
- Followed up on pending orders and inquiries promptly.
- Responded to customer inquiries professionally, maintaining high satisfaction levels.
- Maintained detailed records of customer interactions, orders, and account statuses.
Move Coordinator for Balkan Region
AES CARGO / MOVE ONE RELOCATIONS
Budapest
04.2002 - 12.2003
- Established vendor relationships to secure resources for efficient move execution.
- Installed protective bracing, padding, and strapping to safeguard items during transport.
- Analyzed customer needs to identify optimal shipping methods for cost efficiency.
- Reviewed carrier invoices to ensure adherence to correct billing procedures.
- Supported emergency situations to facilitate prompt issue resolution.
- Collaborated with sales team to relay information on product availability and shipping options.
- Maintained comprehensive records of shipments, deliveries, and pertinent documents.
- Monitored safety protocols and equipment to promote safe working conditions.
Education
Hungarian Language Institute (Balassi Institute) - Hungarian Language, Hungarian Literature, Hungarian Grammar and Hungarian History
Magyar Nyelvi Intézet (Balassi Intézet)
Budapest, Hungary01.1999
Institute of Foreign Languages - English Language
Institut za strane jezike Beograd
Belgrade01.1996
Diploma - Legal technician
SH. M.E "Hasan Prishtina"
Mitrovicë, ex. Yugoslavia01.1995
Skills
- Interpersonal communication
- Task management
- Effective communication
- Attention to detail
- Leadership skills
- Customer relationship management
Accomplishments
- Certification, Clinical Trial Regulations in Hungary, Budapest, 2009
- Certification, SPID - Innovative Company Development Model - Situation-Based Communication - Typology, Budapest, 2008
- Award, employee's excellent job issued by Hoffman La Roche, Budapest, 2009
- Award, employee's excellent job issued by Quintiles, Budapest, 2008, and 2009
Volunteer Experience
- Personal assistant to the Consul General, Nigerian Embassy, Budapest, 2006-2007
- Tutor, Cambridge Nyelviskola/Cambridge Language School, Budapest, 1999-2006
- Translator Interpreter, Hungarian Helsinki Committee & The Ministry of Interior of Hungary, Budapest, 1998-2000
Languages
- Albanian
- Serbian
- Hungarian
- English
- Bosnian
- Croatian
Additional Information
Unrestricted right to work in the EU, open to both home- and office-based full-time positions, with a flexible schedule
Hobbies
- Award-winning professional musician
Timeline
Customer Relations & Operations Executive/Europe
AXXA Global Ltd.
05.2018 - Current
Product Development and Regulatory Affairs Assistant Manager for EU and Balkan region
Kyäni Inc.
04.2012 - 06.2015
Clinical Trials Coordinator
APTÍV SOLUTIONS KFT.
04.2010 - 04.2012
Clinical Trials Coordinator
Quintiles and IMS Health, Inc.
10.2008 - 10.2009
Inside Sales Representative UK Region
GE Healthcare Hungary
01.2004 - 12.2004
Move Coordinator for Balkan Region
AES CARGO / MOVE ONE RELOCATIONS
04.2002 - 12.2003
Hungarian Language Institute (Balassi Institute) - Hungarian Language, Hungarian Literature, Hungarian Grammar and Hungarian History
Magyar Nyelvi Intézet (Balassi Intézet)
Institute of Foreign Languages - English Language
Institut za strane jezike Beograd
Diploma - Legal technician
SH. M.E "Hasan Prishtina"