Alexandra Ruskó-Lengyel
Vlaardingen
Summary
Skilled in complaint handling and demonstrating exceptional customer service, I enhanced customer satisfaction at CRX Software B.V. by effectively resolving support issues and training new agents. Leveraging CRM software and remote support skills, I excelled in fast-paced environments, significantly contributing to team success through proactive problem-solving and documentation excellence.
Overview
8
8
years of professional experience
Work History
IT Support Agent
CRX Software B.V.
Rotterdam, Netherlands (Remote)
05.2022 - 02.2025
- As 1st line Support Agent I delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Documented interactions trough internal platforms and ticketing system (Atlassian Jira & JSM).
- Assisted in training new Support Agents, sharing knowledge and best practices for optimal performance.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
Customer Service Coordinator
LTE Netherlands B.V.
Rotterdam, Netherlands
10.2021 - 05.2022
- Responded to customer needs through competent customer service and prompt problem-solving in the railway logistics.
- Coordinated order processing and delivery schedules to ensure timely delivery of products to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Student Administrative Assistant Trainee
Zadkine Leerbedrijf
Rotterdam, Netherlands
09.2017 - 06.2018
- Managed incoming correspondence efficiently by sorting mail, responding promptly to emails, and routing phone calls appropriately.
- Performed administrative and front desk duties such as - processed student absence reports trough phone calls in the administration system EduArte, scanned documents and processed incoming e-mails.
- Reduced wait times for students seeking assistance by swiftly resolving inquiries and directing them to appropriate resources or personnel.
- Other tasks I had - delivering tea or coffee, running errands and cleaning out the dishwasher.
Production Machine Operator
Drukkerij Van De Water
Schiedam, Netherlands
10.2016 - 09.2021
- Set up and ran machinery to produce exceptional products for customer needs - created and made the wall calenders ready to ship.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Maintained quality of product by checking labels, packaging and other factors.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
Education
Certificate - Customer-oriented Telephone Skills Training
Zaleco Trainingen En Advies
Rotterdam, Netherlands11-2024
MBO2 - Administrator - Secretariat And Reception Desk
ROC Zadkine
Rotterdam, Netherlands06-2018
Language Certificate - Dutch Language
Cursus Nederlands Als Tweede Taal
Vlaardingen, Netherlands04-2017
Logistics Administration Certificate (MBO4) - Logistics And Supply Chain Management
Minerva Vocational School
Budapest, Hungary06-2013
Skills
- Complaint handling
- Live chat support
- CRM software
- Customer service
- Remote support
- Ticket management
- Data entry
- Documentation and reporting
- Issue escalation
Languages
Hungarian
Native or Bilingual
Dutch
Full Professional
English
Professional Working
Timeline
IT Support Agent
CRX Software B.V.
05.2022 - 02.2025
Customer Service Coordinator
LTE Netherlands B.V.
10.2021 - 05.2022
Student Administrative Assistant Trainee
Zadkine Leerbedrijf
09.2017 - 06.2018
Production Machine Operator
Drukkerij Van De Water
10.2016 - 09.2021
Certificate - Customer-oriented Telephone Skills Training
Zaleco Trainingen En Advies
MBO2 - Administrator - Secretariat And Reception Desk
ROC Zadkine
Language Certificate - Dutch Language
Cursus Nederlands Als Tweede Taal
Logistics Administration Certificate (MBO4) - Logistics And Supply Chain Management
Minerva Vocational School