Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Interests
Timeline
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Amirah Ibrahim Bature

Quality Assurance Engineer
Bük

Summary


Ambitious and career-focused graduate who faces responsibilities with a positive attitude. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in plant operations, process and safety improvements and about 2-years industrial knowledge in Customer Service. I have an energetic and outgoing personality enabling me to interact and adapt swiftly to my environment. Offering an extensive knowledge of research, software skills and willingness to learn and grow.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Quality Assurance Engineer

Nestlé Purina Petcare
Bük
06.2022 - Current


  • Worked closely with different departments to develop innovative solutions to functionality issues. Highlighting and tracking KPI's to stay current on intended functionality.
  • Documented identified issues and vulnerabilities and outlined improvement recommendations.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Created visual standards and SOP's to improve workflows and quality performance.
  • Participated in available training materials to improve organizational and field knowledge.


Customer Service Representative

Transcosmos INC
Debrecen
10.2017 - 05.2021


  • Maintained Customer satisfaction rating by taking and recommending corrective action towards troubleshooting and by strategies focused on addressing customer needs and concerns.
  • Exceeded hourly targets of 15 calls or 25 chats per hour, thereby earning incentives, maintaining minimum call volume, and attaining customer satisfaction score 80% and above. Honored with tier two chat agent title for having exceptional chat and phone etiquette.

Education

Bachelor of Science - Chemical Engineering (4.79/5.0)

University of Debrecen
Debrecen, Hungary
02.2017 - 06.2021

Skills

    Excellent Communication

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Affiliations

Student Ambassador - University of Debrecen.

April 2020 – June 2022


  • Collaborated with other ambassadors into growing the University’s prospective student traffic by 20% over a 3-month period via emails.
  • Quickly Increased outreach by 60% using social media platforms and content creation assisting administration staff.


International Student Union - University of Debrecen.

December 2019 - July 2021

Member of the mental health committee.


  • Initiated events and active conversation clubs recruiting 10+ volunteers for the committee.
  • Progressively increased student life quality during the COVID 19 pandemic by creating online surveys and social media posts offering support, encouragement and advice.

Accomplishments


  • First Author of a scientific conference paper "Characterization of Ethylene Oxide Propylene Oxide Copolymers Using MALDI-TOF MS"
  • Participated in the 26th International Conference on Chemistry, organized by the Hungarian Technical Scientific Society of Transylvania
  • Global Ambassador of Gender Based Violence through 12-week fellowship program offered within the FIGHR.
  • Exhibited great leadership skills and implemented a safer and faster drug administration procedure as Health Prefect in High school.

Interests

Travel

Networking

Healthy Lifestyle

Timeline

Quality Assurance Engineer

Nestlé Purina Petcare
06.2022 - Current

Customer Service Representative

Transcosmos INC
10.2017 - 05.2021

Bachelor of Science - Chemical Engineering (4.79/5.0)

University of Debrecen
02.2017 - 06.2021
Amirah Ibrahim BatureQuality Assurance Engineer