Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ana-Marija Repar

Budapest

Summary

Jack of All Trades here. Able to learn in a lot of different fields quickly and efficiently, from typical Customer Service tasks, to IT and even billing and finance. As an Artist in soul, I can convey the creativity by thinking outside the box which is proved useful for my previous works for the past 5 years. Enthusiastic to learn and grow, and ever so eager for collaborations and new experiences!

Overview

11
11
years of professional experience

Work History

Senior CSR - Vendor Admin - AMS

Thermo Fisher Scientific
03.2023 - Current
  • Handling a great variety of administrative tasks, from vendor information to vendor contracts
  • Vendor management and onboarding
  • Vendor contract purchasing for asset management- checking the service agreements and pricing for the customer, ultimately approving the incoming invoices against the purchased contracts
  • Ensuring accurate billing and invoicing through diligent record keeping and organization skills towards customer
  • Constant involvement in projects with different stakeholders and departments, striving for improvement in everyday work and processes
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment

Account and Billing Support

G3 Worldwide kft.
03.2018 - 02.2023
  • Started as Customer Service and billing support for Eastern Europe
  • in April 2019 became Senior account and billing support for Eastern Europe
  • Weekly preparing the data for billing, supervise the billing flow, assist customers directly with any financial queries and issues, account support
  • I am a bridge between the sales and finance
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
  • Aided colleagues, managers and customers through regular communication and assistance.


IT Business/Customer Support Representative

NSC Global Kft
08.2017 - 02.2018
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
  • Connected with customers to address questions and resolve issues through in-bound calls and email
  • Support for Thin Clients, Laptops, user profiles and accounts in various programs



IT Customer Service Representative

ComputaCenter
04.2017 - 07.2017

IT Service Desk for Adidas in America and Canada (night shifts)

  • Support for PC (windows 7,MS Office, various corporate programs) AD and other programme accounts, Store registers, mobile and network support
  • Handling calls (Inbound and Outbound) and E-mail


Administrative Assistant

NIZ d.o.o
03.2015 - 06.2017
  • Student Job as an assistant for Accounting services
  • Accounting tasks, calculating finances, revising and correcting administration

Customer support

Hrvatski telekom, (T-com; T-Mobile)
01.2014 - 01.2015
  • Student job in a call centre, info branch and technical support
  • Handling inbound calls, providing information, answering customer's queries, customer care, technical support and selling of the company’s services,

Education

Attended - Horticulture

University of Josip Juraj Strossmayer

High School Diploma -

Agricultural And Veterinarian School

Skills

  • Billing systems and software
  • Training and mentoring
  • Billing experience
  • Month-end closing procedures
  • Data processing and management
  • Customer and Technical Support
  • Creative, logical and critical thinking
  • Adaptable to both teamwork and individual
  • Enthusiastic and Loyal
  • Fast learner

Accomplishments

Spring:

  • Kept continuously adjusting and changing billing processes throughout 4 years to keep up with the entity's growth and high standards
  • successfully managed to start the task splitting to ease the entity's growth 3 years ago
  • very valuable team player due to my deep knowledge and understanding of systems in my current work.


Thermo Fisher:

  • Autonomously taken on projects with aim of workflow improvement
  • Received recognition by the Senior Director of IES for the intense effort and dedication during peak period
  • Succeeded in reaching SLAs and clearing up backlogs

Languages

Croatian
Native language
English
Proficient
C2
German
Elementary
A2
Hungarian
Elementary
A2

Timeline

Senior CSR - Vendor Admin - AMS

Thermo Fisher Scientific
03.2023 - Current

Account and Billing Support

G3 Worldwide kft.
03.2018 - 02.2023

IT Business/Customer Support Representative

NSC Global Kft
08.2017 - 02.2018

IT Customer Service Representative

ComputaCenter
04.2017 - 07.2017

Administrative Assistant

NIZ d.o.o
03.2015 - 06.2017

Customer support

Hrvatski telekom, (T-com; T-Mobile)
01.2014 - 01.2015

Attended - Horticulture

University of Josip Juraj Strossmayer

High School Diploma -

Agricultural And Veterinarian School

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Ana-Marija Repar