Anas Khan
Budapest
Summary
Offering strong foundation in customer service and communication, eager to learn and grow in fast-paced hospitality environment. Brings ability to quickly adapt and understand guest needs, contributing to seamless guest experience. Ready to use and develop interpersonal skills and attention to detail in Guest Service Officer role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Officer
Plaza Premium Lounge
06.2023 - 09.2023
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Worked as a bartender preparing drinks for guests
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Managed the lounge and guest check in
- Worked as server in a fast paced environment
Kitchen Staff
Marriot Hotel
02.2019 - 03.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Server
Vintage Restaurant And Lounge
01.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Buisness Adminstration -
Budapest Buisness School
03.2024
Skills
- Decision Making
- Attention to details
- Problem solving
- Team work
- Communication Skills
- Leadership
- Quick Learning
- Adaptability
- Guest relations
- Cross-cultural sensitivity
- Complaint handling
- Professional appearance
- Reservation management
- Customer service
Certification
- Create your own Digital World, 06/2023, 07/2023
- Digital Business Marketing, 09/2023, 10/2023
Languages
ENGLISH
GERMAN
HUNGARIAN
Timeline
Guest Service Officer
Plaza Premium Lounge
06.2023 - 09.2023
Kitchen Staff
Marriot Hotel
02.2019 - 03.2021
Server
Vintage Restaurant And Lounge
01.2018 - 08.2018
- Create your own Digital World, 06/2023, 07/2023
- Digital Business Marketing, 09/2023, 10/2023
Bachelor Of Buisness Adminstration -
Budapest Buisness School
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