Andrea Campagnoni

Work History

Senior Collection Specialist UK

EATON CORPORATION/GENPACT

Budapest, Hungary

01.2023 - Current

Ownership and accountability of collection, aged debts, unallocated cash and dispute management, accurate forecasting of payments and pre-legal identification.
Maintained high volume of calls and met demands of busy and productive group.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Improved client relations by effectively managing collection calls and addressing customer concerns.
Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
Collaborated with cross-functional teams to identify areas for process improvement within collections department.

Senior Credit/AR Collection Specialist EMEA

EATON CORPORATION/DANFOSS

Budapest, Hungary

06.2021 - 01.2023

Drive cash flows improvements within EMEA region for Industrial Division
Achieve Aged Debts, Dso and collection goals utilizing advanced collection techniques in line with SAP, GetPaid and Oracle processes
Initiate and drive pro-active collections by collaborating with customers to identify queries or disputes prior to due date invoices
Provide accurate weekly cash forecasts highlighting risks, opportunities and provide recommendations to management based on collection activity to ensure targets are achieved
Pro-actively support monthly actions plans on delinquent customers and open disputes across portfolio to support resolution and mitigate root cause.
Assisted in monthly financial closing procedures by reconciling accounts receivable ledger accounts, resulting in accurate financial reporting.
Partnered with legal counsel on escalated collection matters involving litigation or bankruptcy proceedings, maximizing recovery efforts where possible.
Negotiated favorable payment terms with clients during periods of financial hardship, preserving long-term business relationships while protecting company interests.
Assisted in monthly financial closing procedures by reconciling accounts receivable ledger accounts, resulting in accurate financial reporting
Negotiated favorable payment terms with clients during periods of financial hardship, preserving long-term business relationships while protecting company interests

Senior Credit and Collection Specialist (Uk,Ita)

ADSTREAM HUNGARY

Budapest, Hungary

03.2020 - 06.2021

Ownership and accountability of collection, aged debts, unallocated cash and dispute management, accurate forecasting of payments and pre-legal identification
Granting authorization for extension of credit to new business relationships, as well as granting extended terms (during marketing specials) for existing customers for Italian and Uk Markets
Provide support to billing representatives.
Maintained high volume of calls and met demands of busy and productive group.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Improved client relations by effectively managing collection calls and addressing customer concerns.
Collaborated with cross-functional teams to identify areas for process improvement within collections department.
Identified and contacted customers with overdue accounts to address payment status.
Documented customer payment interactions and account statuses for future reference.
Regularly monitored accounts to identify overdue balances and potential areas of risk.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Developed strong relationships with customers to foster timely payments and account resolution.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Investigated customer credit references and approved credit lines.

Senior Account Specialist

IBM CAPITAL KFT. Finance

Budapest, Hungary

03.2019 - 03.2020

Develop and maintain strong working relationships with customers, focal point for customer inquiries, requests and complaints
Preparing materials for use in status account reviews
Responsible for territory risk management and customer satisfaction attainment and ensures all customers communications are documented in accurate timely manner
Keeping customers appraised of financial health of their account and its ability to support current and future financing volumes
Large/complex accounts.
Explored untapped markets by conducting comprehensive research on potential new accounts, leading to increased market penetration and expansion efforts.
Conducted regular account planning sessions with sales teams to prioritize opportunities and align on strategies for achieving revenue targets.
Managed portfolio of top-tier clients while maintaining high level of service, resulting in increased client satisfaction and repeat business.
Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Account Receivables Specialist

IBM CAPITAL KFT. Finance

Budapest, Hungary

11.2016 - 03.2019

Ownership and accountability of collection, aged debts, unallocated cash and dispute management, accurate forecasting of payments and pre-legal identification
Large/complex accounts SME
Pre-legal focal for Italy and advisor for other markets.
Contributed to reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
Worked closely with legal department on cases of severe delinquency, ensuring professional approach to debt recovery.
Prepared and submitted legal documents to initiate court proceedings.

Customer Account Supervisor

Celanese / Chemistry

Budapest, Hungary

11.2014 - 11.2016

Key order execution contact for internal/external customers and/or service providers
Resolves problems and troubleshoots issues
Perform diversified customer pricing applications in SAP
Support Sales Representatives and Business Line Managers with Sales Data analysis, report requests and customer follow-up.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Established performance and service goals and held associates accountable for individual performance.
Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
Selected correct products based on customer needs, product specifications and applicable regulations.

Procurement Operations Specialist

Avis Budget Group Budapest / Car rental

Budapest, Hungary

09.2013 - 11.2014

Receiving purchase order creation request from Suppliers and/or Partners and issuing PO related to operations costs
Problem solving and answering inquiries independently or with help of standard and individual letters
Precise administration, continuously update 'performance measure' chart and responsible for accuracy of its data
Taking part in execution of planned transfers
Helping in updating process documentations, follow-up and record every single change, which contributes to recognize opportunities of improving processes
Making proposals in order to develop processes
Using following systems in order to solving problems effectively (gathering information, preparing decisions, accounting, archiving): Wizard, ImageNow, CODA, MS Office, other country-specific systems, for example: Avis Europe and local intranet sites
Gathering available relevant information in Avis sources and databases for solving problems
Taking responsibility of decisions within defined frames based on process documentation
Cooperating with departments or units in BSC (i.e..: Network & Financial Accounting, P2P, Fleet, DB, Receivables, IT) and in countries (i.e.: Facilities, Receivables, operations, stations) which are competent in helping to handle the exact problems.

Customer Care Specialist

Avis Budget Group Budapest / Car rental

Budapest, Hungary

04.2012 - 09.2013

Managing relationship with Avis Budget Group customers, partners and car rental stations
Complaint and question handling received from customers (renters) after car rental on phone and in writing
Precise administration, continuously update 'performance measure' chart and responsible for accuracy of its data
Performing work in compliance with company standards and procedures.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Directed customers to appropriate departments for additional support
Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure
Logged call information and solutions provided into internal database
Navigated multiple computer systems and applications to find information

Acquisition Manager (Retail & E-Store)

Krian Investment Kft -

Budapest, Hungary

09.2006 - 04.2012

Responding to customer enquiries in person, via telephone and email
Communicating with wide range of customer
Processing orders, forms, applications and requests for information
Dealing with customers needs and complains
Keeping up to date with all company's products, services and procedures.
Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
Developed strategic acquisition plans, leading to streamlined process and reduced costs.
Implemented post-acquisition strategies, supporting smooth transitions and achieving desired synergies.
Monitored industry trends, staying informed on market developments and identifying new opportunities for growth through acquisitions.
Completed monthly profit and loss performance reports.
Monitored inventory levels and avoided shortages with timely replenishment of stock.

Commercial & Tech Manager

STMicroelectronics - Milan / Electronic engineering

Milano, Italy

08.2003 - 08.2006

Building relationships with components distributors
Supervising electric, electronic, mechanical department
Receiving feedback and enquiries from final users
Performing work in compliance with company standards and procedures.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Organized professional development programs for staff, leading to improved performance and skill sets.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Product Supervisor

Technicolor - Milan / VHS Manufacturing Studio Production

Milano, Italy

07.2002 - 07.2003

Collecting and processing customer's orders
Listening to customers needs to meet production expectations
Giving customers updates on production status
Maintenance of systems and equipment to ensure effective operation.
Collaborated with other leaders and executives to direct workflow and support operations.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Computer Technical Services Specialist

Duerre snc - Milan / Computer Shop

Milano, Italy

05.2000 - 06.2002

Installing, repairing and upgrading desktop and notebook computers
Providing solutions and guidance to clients facing technical issues
Providing in loco technical assistance to customers
Troubleshooting hardware and software issues after detailed analysis.

Summary

Overview

Work History

Senior Collection Specialist UK

Senior Credit/AR Collection Specialist EMEA

Senior Credit and Collection Specialist (Uk,Ita)

Senior Account Specialist

Account Receivables Specialist

Customer Account Supervisor

Procurement Operations Specialist

Customer Care Specialist

Acquisition Manager (Retail & E-Store)

Commercial & Tech Manager

Product Supervisor

Computer Technical Services Specialist

Education

Skills

Software

Languages

Certification

Timeline

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