András Karacs
Apple Certified IOS Technician
Budapest
Summary
Adept Apple Certified iOS Technician with a proven track record at ISTYLE Hungary Kft., specializing in enhancing user experiences through expert troubleshooting and efficient problem resolution. Skilled in customer communication and proficient with Apple's GSX system, I significantly reduced client downtime by swiftly diagnosing and repairing hardware issues, demonstrating a commitment to professional development and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Apple Certified IOS Technician
ISTYLE Hungary Kft.
09.2022 - Current
- Enhanced user experience by troubleshooting and resolving iOS device issues promptly and accurately.
- At the Premium Partner Store i do mostly management of clients who arrive on appointment.
- Do all the administrations of the repairs.
- Educated customers on proper device usage, preventing unnecessary wear and tear on their devices.
- Managed inventory of replacement parts, ensuring availability of necessary components for efficient repair processes.
- Reduced downtime for clients by quickly diagnosing hardware failures and replacing faulty components as needed.
Education
IT
Egressy Gábor Két Tanítási Nyelvű Szakgimnázium
Budapest, Hungary06.2019
Skills
Skilled in customer communication
Understanding customer problem's and troubleshooting them
Familiar with Apple's Global Service Exchange (GSX) system
Expert iOS Troubleshooting
Motivated to professional developement
Certification
Apple Certified iOS Technician
Timeline
Apple Certified IOS Technician
ISTYLE Hungary Kft.
09.2022 - Current
IT
Egressy Gábor Két Tanítási Nyelvű Szakgimnázium
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