Anikó Tutor

• Process and manage Personal Care and Pharma orders using ESKER Automated Order Management System, handling EDI orders, checking them for accuracy to eliminate errors and omissions.
• Close contact with Reckitt warehouses and external transportation companies to maintain excellent service level for all our partners.
• Organize returns of products by working together with our partner companies.
• Proactive broadening my knowledge of new product offerings and changes for order provisioning processes.
• Keeping all data up to date in SAP on occasions of SKU or any product related changes.
• Liaise with management to resolve complex order issues and problems to maximize customer satisfaction.
• Monitor and track inventory to achieve prompt order fulfillment.
• Provide regular updates to customers regarding orders to maintain transparency and customer trust.
• Issue invoices, debit notes and credit notes (for returns, price discrepancies and missing quantities)

Since joining Reckitt I have:

• taken a lead role in the implementation and been the Key User of the ESKER system;
• been the SAP Customer Service Super-User for over one year;
• been Supply Academy Ambassador for the Hungarian Supply Chain team at Reckitt- Health Market; and
• organized trainings for fellow colleagues.

• Managed all aspects of customer order fulfillment process, including processing incoming orders, invoicing, maintaining rebate agreements and issuing credit/debit notes.
• Resolved customer service issues and updated customers.
• Recorded and followed customer complaints in Sales Force, creating CFBs.
• Professionally handled the order management within SAP.
• Kept close contact with other departments including planning, volume management, warehouse, credit and logistics - to maintain efficient business flow and client satisfaction.
• Managed good and effective relationships with sales and clients through consistent communication.
• Supported team members to reach targets and gain strong results.
• Handled challenging periods during acquisition, and integration, of Exxon Mobil - Santoprene with increased workload and working hours.

• Responded to customer inquiries via phone, email, and web-based platforms.
• Resolved product or service problems by clarifying customer's complaint, determining the cause, and selecting best solution, while always prioritizing customer satisfaction and loyalty.

• Offered one-on-one tutoring to improve student classroom performance.
• Introduced innovative methods and teaching tools to increase student test scores.
• Tailored lesson plans to accommodate differences in learning styles and speeds.
• Developed and taught ESL curriculum to improve students' conversational abilities.

• Provided supportive environment for developing academic, social and emotional growth.