Ann Lindholm
Customer Service
Okány ,Békés County
Summary
Commanding Job Title with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Busdriver
Skellefteå Buss
Skellefteå , Västerbotten County
08.2020 - 09.2021
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Assistant Nurse Manager
Skellefteå Kommun
Skellefteå , Västerbotten County
05.2007 - 09.2021
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Streamlined steps in rapid response situations by prioritizing and delegating tasks.
- Kept organized records of facility's services and utilization of inpatient beds.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
Assistant Teacher
Norsjö Kommun
Bastuträsk, Västerbotten County
12.2016 - 08.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Distributed tests, assignments and handouts per teacher specifications.
- Provided additional mentoring based on student evaluations.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Assisted in lessons, curriculum and homework planning.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
Costumer Service
Xzakt
Skellefteå , Västerbotten County
01.2013 - 05.2014
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Responded proactively and positively to rapid change.
Busdriver
Luleå Lokal Trafik AB
Luleå , Norrbottens County
12.1999 - 12.2006
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Assisted passengers with inquiries and requests during trips.
- Inspected bus for any mechanical issues before departure.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Updated and maintained accurate trip logs and records.
Education
High School - German Language
Komvux
Luleå 08.1998 - 05.1999
High School - Office Program
Skellefteå Campus
Skellefteå 08.2010 - 03.2011
High School - Assistant Nurse
Sandbacka Skolan
Arvidsjaur 08.2008 - 06.2009
High School - Business Administration
Midskogsskolan
Luleå 08.1993 - 06.1996
High School - Buisness English
EF Language School
Sydney, Australia 02.1998 - 04.1998
Skills
Technology-based navigation
undefinedTimeline
Busdriver
Skellefteå Buss
08.2020 - 09.2021
Assistant Teacher
Norsjö Kommun
12.2016 - 08.2018
Costumer Service
Xzakt
01.2013 - 05.2014
High School - Office Program
Skellefteå Campus
08.2010 - 03.2011
High School - Assistant Nurse
Sandbacka Skolan
08.2008 - 06.2009
Assistant Nurse Manager
Skellefteå Kommun
05.2007 - 09.2021
Busdriver
Luleå Lokal Trafik AB
12.1999 - 12.2006
High School - German Language
Komvux
08.1998 - 05.1999
High School - Buisness English
EF Language School
02.1998 - 04.1998
High School - Business Administration
Midskogsskolan
08.1993 - 06.1996
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