ANNA KALLAY
Brisbane
Summary
Energetic and friendly Hospitality Professional with 9 years career experience in reservations and hospitality services. Possesses exceptional competencies in sales and customer service as well as in event coordination. Demonstrates first-rate problem solving and communication skills. Looking to bring talent and dynamism on a new adventure in Australia.
Overview
10
10
years of professional experience
Work History
Head of Reservations
Neverland London
10.2020 - 12.2023
- Create and publish tickets on platforms such as Design my Night, Fever, Skiddle etc
- Implement and manage reservation systems to improve efficiency and customer experience
- Generate reports on reservation trends, customer feedback, and other relevant data
- Liaise event weekends with venue team and entertainers
- Manage seating charts in popular outdoor bar and party venue (500 capacity venue)
- Manage multiple communication channels with customers
- Ensure high level of customer satisfaction through effective communication and problem-solving
- Work closely with kitchen, floor staff, and sales team to coordinate reservations
- Identify areas for improvement in reservation processes and implement changes as needed
- Day to day line management of reception team
- Recruitment, induction and training of receptionists
Front Office Team Leader
COMO Metropolitan Hotel
01.2018 - 11.2020
- Day to day line management of reception team
- Alignment of handovers and smooth information flow between departments and shifts
- Auditing room allocations and upgrades
- Oversee cash handling, billing, and payment processing at front desk
- Mentoring new team leaders
- Applying upsell strategies
- Switchboard
- Creation of daily reports and DM Logs
- Handle guest inquiries, requests, and complaints promptly and professionally
- Monitor and maintain the quality of guest services and adherence to brand standards
- Provide updates to management on daily operations and guest feedback
Front Office Assistant
Hotel Gala Riccione
01.2015 - 01.2018
- Manage room reservations
- Keep the booking channels updated (general info, pricing, imagery, reviews replies)
- Use of pricing and seasonality strategies
- Market research
- Be the point of reference for other departments
Waitress&Barista
Hotel Gala Riccione
01.2014 - 01.2015
- Provide excellent customer service by greeting guests, and ensuring a positive breakfast experience
- Prepare and serve a variety of beverages, including coffee, tea, and alcoholic drinks
- Set tables, take orders, and deliver food and drinks to guests in a timely and friendly manner
- Billing and cash handling
Education
Bachelor’s Degree - Economics of Tourism
University of Bologna
Bologna, Italy2020
Skills
- Guest service-oriented
- Excellent communication skills
- Event coordination
- Adaptability
- Team Management
- Advanced technology skills: Design my Night (Tonic, Collins), Office 365, Opera PMS, HQ Horizon, Knowcross, Wordpress, online booking systems (Bookingcom, Expedia, Airbnb), Google Workspace, Canva
Languages
Hungarian
Native language
English
Proficient
C2
Italian
Proficient
C2
Spanish
Intermediate
B1
Timeline
Head of Reservations
Neverland London
10.2020 - 12.2023
Front Office Team Leader
COMO Metropolitan Hotel
01.2018 - 11.2020
Front Office Assistant
Hotel Gala Riccione
01.2015 - 01.2018
Waitress&Barista
Hotel Gala Riccione
01.2014 - 01.2015
Bachelor’s Degree - Economics of Tourism
University of Bologna
Similar Profiles
Yvonne GaynorYvonne Gaynor
Room Manager Childcare at Neverland PreschoolRoom Manager Childcare at Neverland Preschool
Iris RojoIris Rojo
Receptionist at Neverland DentalReceptionist at Neverland Dental
Gracie SmylieGracie Smylie
Childcare Worker at Neverland Adventures DaycareChildcare Worker at Neverland Adventures Daycare