Anna Boglárka Mogyorósi

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• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

• NICOLAS GUTIERREZNICOLAS GUTIERREZ

  <ul> <li>Diagnose vehicles, liaise with service advisors and customers, and maintain or repair vehicles as necessary.</li> <li>Diagnosed vehicle issues using advanced diagnostic tools and equipment.</li> <li>Collaborated with team members to streamline service processes and improve efficiency.</li> <li>Trained new mechanics on proper procedures and best practices for vehicle repairs.</li> <li>Ensure the complete Express Lane remains clean, safe, and efficiently managed.</li> <li>Lube Tech Team Lead, managing a team of five technicians, including training and scheduling.</li> </ul> at Gillman Dodge<ul> <li>Diagnose vehicles, liaise with service advisors and customers, and maintain or repair vehicles as necessary.</li> <li>Diagnosed vehicle issues using advanced diagnostic tools and equipment.</li> <li>Collaborated with team members to streamline service processes and improve efficiency.</li> <li>Trained new mechanics on proper procedures and best practices for vehicle repairs.</li> <li>Ensure the complete Express Lane remains clean, safe, and efficiently managed.</li> <li>Lube Tech Team Lead, managing a team of five technicians, including training and scheduling.</li> </ul> at Gillman Dodge

• EMILY PRUSACZYKEMILY PRUSACZYK

  <ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla

• Michael RitcheyMichael Ritchey

  <ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center