Antonio Coreejes
Customer Service Project Leader / Compliance Focal / Application Security Officer
Budapest
Summary
Dedicated and versatile leader with over two decade of experience in project management and customer service roles. Skilled in orchestrating digital transformations, managing comprehensive IT projects, and enhancing customer engagement through strategic service delivery. Proven track record of delivering solutions that streamline operations and drive client satisfaction, making significant contributions to business growth and operational excellence.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Services Project Manager
IBM
South Africa And Hungary
01.2016 - Current
- IBM, Archiving and Data Warehousing Department: Currently lead projects to sunset and archive data for internal customers across seven departments to meet regulatory requirements. Managed the secure transfer, normalization, and archiving of 15 years of payroll data across 21 African countries.
- International Team Leadership: Organize five international cross-functional teams, driving annual HR domain cost savings exceeding $300K in 2023. Facilitate global collaborations, coordinating with eight workstreams across 100 countries managing HR data for sunset preparations.
- Project Oversight: Provide guidance and oversight in leading global procurement SAP database archiving projects. Facilitated stakeholder interlocks throughout the IBM waste management department data sunset project lifecycle.
- Kyndryl Environment Management: Directed customer communications and managed ten teams developing a duplicate payroll application, ensuring successful building, testing, and deployment within critical spinoff timelines.
- Streamlined processes for enhanced efficiency, resulting in quicker project completion and increased customer satisfaction.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Compliance Focal / Application Security Officer
IBM
South Africa
01.2012 - 01.2016
- Performance and Compliance Management: Coordinate regular team meetings to review performance metrics, share insights, and support success for Customer Service Managers. Maintain evidence of IT compliance, validate asset records post-deployment, and ensure application compliance with IT Security Standards and Global Privacy Laws.
- Strategic Planning and Operational Excellence: Develop and implement strategic plans aligning with organizational goals. Optimize resource utilization by assessing workloads and reallocating personnel, ensuring balanced team distribution and increased employee satisfaction through targeted feedback and constructive performance evaluations.
- Access and Audit Management: Document and implement the access management process, meeting all compliance requirements. Ensure timely granting and deletion of accesses, manage privileged access, and facilitate the approval of monthly audit trails by application managers.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
Education
High School Diploma -
Sasolburg High School
SasolburgSkills
Leadership and development
Staffing coordination
Persuasive
Training and mentoring
Customer Relationship Management
Certification
ComplianceLeader Certification
Timeline
Customer Services Project Manager
IBM
01.2016 - Current
Compliance Focal / Application Security Officer
IBM
01.2012 - 01.2016
High School Diploma -
Sasolburg High School