ARTAL OMAR
Budapest,BU
Summary
Guest Relations Manager with seven years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.
Overview
8
8
years of professional experience
Work History
AI Data Annotator
Tech Mahindra
11.2022 - 11.2023
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Checked for accuracy by verifying data and records.
- Analyzed current data records to provide detailed reports.
Coordinator, Public Relations and Marketing
Doctoral School of Historical Sciences
09.2021 - 08.2023
- Managed budget allocations for various projects, ensuring efficient use of resources without compromising quality results.
- Managed social media platforms, resulting in increased audience engagement and online presence.
- Developed strategic partnerships with other universities, boosting brand credibility and reach.
- Organized VIP conferences and exhibitions, achieving high levels of attendee satisfaction and generating publicity opportunities.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
Front Desk Agent
Cao Italia
06.2020 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- helping clients to solve their social and economical issues based on the Italian government's helping programs during the Covid-19 era.
- Managing the women's anti-violence center, offering listening sessions and providing juridical suggestions.
Orientation Team Leader
International Airport of Marrakech
01.2017 - 01.2018
- Conducted thorough evaluations of team members'' performance, identifying areas for improvement and developing targeted action plans.
- Developed strong relationships with cross-functional teams to ensure seamless integration of new employees.
- Evaluated success metrics after each orientation session, adjusting strategies accordingly to optimize future programs.
- Maximized retention rates by designing personalized follow-up initiatives tailored to individual needs.
- Ensured consistent communication across teams by implementing regular check-ins and meetings during orientation programs.
Guest Relations Officer
Sofitel Hotel
09.2016 - 01.2017
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Receptionist
Ibis Hotel
09.2015 - 08.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Ph.D. - Cultural And Social History
Eotvos Lorand University
Budapest, Hungary08.2025
Expert - Social Developement
Eotvos Lorand University
Budapest, Hungary07.2021
Laurea Magistrale - Social And Political Sciences
Università Degli Studi Di Catania
Catania, Italy07.2021
Master of Arts - Culture, Heritage And Sustainable Tourisme
Caddi Ayad University
Marrakech, Morocco08.2019
Specialized Bachelor - Tourism Engineering
Caddi Ayyad University
Marrakech, Morocco09.2016
Specialized Technician - Tourism And Travel Management
Office of Vocational Training And Employment Promo
Marrakech, Morocco08.2015
Skills
- Complaint Handling
- Customer service expert
- Superior organizational skills
- Staff Training and Development
- Effective negotiation
- Data Collection
- Cultural Awareness
- Fluent in Multiple Languages
- Exceptional communication
Timeline
AI Data Annotator
Tech Mahindra
11.2022 - 11.2023
Coordinator, Public Relations and Marketing
Doctoral School of Historical Sciences
09.2021 - 08.2023
Front Desk Agent
Cao Italia
06.2020 - 01.2021
Orientation Team Leader
International Airport of Marrakech
01.2017 - 01.2018
Guest Relations Officer
Sofitel Hotel
09.2016 - 01.2017
Receptionist
Ibis Hotel
09.2015 - 08.2016
Ph.D. - Cultural And Social History
Eotvos Lorand University
Expert - Social Developement
Eotvos Lorand University
Laurea Magistrale - Social And Political Sciences
Università Degli Studi Di Catania
Master of Arts - Culture, Heritage And Sustainable Tourisme
Caddi Ayad University
Specialized Bachelor - Tourism Engineering
Caddi Ayyad University
Specialized Technician - Tourism And Travel Management
Office of Vocational Training And Employment Promo
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