I`m passionate about creating memorable stays through personalized service and attention to detail. Skilled in building strong relationships, optimizing guest satisfaction, and driving revenue growth.
Overview
2
2
years of professional experience
3
3
Languages
6
6
years of post-secondary education
Work History
GUEST RELATIONS MANAGER
BLUE MARINE RESORT & SPA
2023.05 - 2023.09
Arranged reservations for 3 a la carte restaurants and special orders for events.
Summarized guest feedback and produce a weekly report on the work of each department with a proposal for improvement.
Handled complaints as they arise.
Coordinated and managed communication between guests and departments to ensure complete service recovery.
Promoted all amenities, destinations and offered programs.
HEAD WAITRESS
PREMIER FORD
2022.06 - 2022.09
Managed scheduling for 17 employees, ensuring proper coverage during peak hours for optimal service efficiency.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu, ingredients and cooking methods.
Proficiently worked with POS.
Effective delegated tasks based on individual strengths of employees.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
RESTAURANT HOSTESS
MAJESTIC
2022.04 - 2022.06
Greeted and seated guests promptly upon arrival.
Took reservations for à la carte restaurant by phone and walk-in, kept scheduling demands, and kitchen output in time to avoid overbooking.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
WAITRESS
GORCAFE 1654
2021.09 - 2022.01
Proficient usage POS system.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Served food and beverages promptly and accurately.
SUMMER CAMP COUNSELLOR
ARCELORMITTAL KRIVOY ROG
2021.07 - 2021.08
Organizing comprehensive schedule of 19 children.
Ensure the safety and security of campers during the day time and to cooperate with my night counselor.
Engage children in meaningful experiences and encourage their participation in activities.
Serve as a positive role model and mentor to kids, fostering a supportive and inclusive environment.
Education
Bachelor of Communications - Communications And Media Science
Budapest Business University
Budapest, Hungary
2022.09 - 2025.06
Bachelor of Journalism - Media Communications And Public Relations