Aryna Sadovska
Guest Relations Manager
Budapest
Summary
I`m passionate about creating memorable stays through personalized service and attention to detail. Skilled in building strong relationships, optimizing guest satisfaction, and driving revenue growth.
Overview
2
2
years of professional experience
3
3
Languages
6
6
years of post-secondary education
Work History
GUEST RELATIONS MANAGER
BLUE MARINE RESORT & SPA
05.2023 - 09.2023
- Arranged reservations for 3 a la carte restaurants and special orders for events.
- Summarized guest feedback and produce a weekly report on the work of each department with a proposal for improvement.
- Handled complaints as they arise.
- Coordinated and managed communication between guests and departments to ensure complete service recovery.
- Promoted all amenities, destinations and offered programs.
HEAD WAITRESS
PREMIER FORD
06.2022 - 09.2022
- Managed scheduling for 17 employees, ensuring proper coverage during peak hours for optimal service efficiency.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu, ingredients and cooking methods.
- Proficiently worked with POS.
- Effective delegated tasks based on individual strengths of employees.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
RESTAURANT HOSTESS
MAJESTIC
04.2022 - 06.2022
- Greeted and seated guests promptly upon arrival.
- Took reservations for à la carte restaurant by phone and walk-in, kept scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
WAITRESS
GORCAFE 1654
09.2021 - 01.2022
- Proficient usage POS system.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly and accurately.
SUMMER CAMP COUNSELLOR
ARCELORMITTAL KRIVOY ROG
07.2021 - 08.2021
- Organizing comprehensive schedule of 19 children.
- Ensure the safety and security of campers during the day time and to cooperate with my night counselor.
- Engage children in meaningful experiences and encourage their participation in activities.
- Serve as a positive role model and mentor to kids, fostering a supportive and inclusive environment.
Education
Bachelor of Communications - Communications And Media Science
Budapest Business University
Budapest, Hungary 09.2022 - 06.2025
Bachelor of Journalism - Media Communications And Public Relations
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine 09.2021 - 06.2024
Skills
Front Desk Operations
Guest complaint resolution
Brand representation
Computer Skills
Organizational Skills
Reservations Management
Payment Processing
Cross-cultural communication
Public speaking
Personal Information
- Date of Birth: 07/05/2003
- Gender: Female
- Nationality: Ukrainian
Organisational Skills
- Scheduling
- Meeting deadlines
- Coordinating events
- Planning and meeting goals
- Productivity
- Time management
Timeline
GUEST RELATIONS MANAGER
BLUE MARINE RESORT & SPA
05.2023 - 09.2023
Bachelor of Communications - Communications And Media Science
Budapest Business University
09.2022 - 06.2025
HEAD WAITRESS
PREMIER FORD
06.2022 - 09.2022
RESTAURANT HOSTESS
MAJESTIC
04.2022 - 06.2022
WAITRESS
GORCAFE 1654
09.2021 - 01.2022
Bachelor of Journalism - Media Communications And Public Relations
V. N. Karazin Kharkiv National University
09.2021 - 06.2024
SUMMER CAMP COUNSELLOR
ARCELORMITTAL KRIVOY ROG
07.2021 - 08.2021