Attila Lippai
IT Delivery Manager
Godollo,+36208235204
Summary
Resourceful IT Department Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and having a proven record of delivering value through a fast, precise, and results-driven approach by keeping high employee engagement and client satisfaction.
Overview
34
34
years of professional experience
10
10
years of post-secondary education
Work History
IT Delivery Manager
IBM ISSC HU Chief Information Office
Budapest
03.2012 - Current
- Functional and people management of SW developer squads at IBM Global HR IT operation.
- Ensure compliance with the requirements and standards laid down in IT policies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Maintaining regular contact with clients, Product Owners, Business Process owners and Stakeholders.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Service Delivery Manager
Hewlett Packard (Hungary) Ltd.
11.2003 - 02.2012
- Manage GM European Customer Care Center and IT Service Desk operations
- Responsible for SLAs, KPIs and OLAs for 5 accounts
- Direct and manage up to 100 full time employees
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Analyst
Electronic Data Systems Ltd
Budapest
10.1999 - 11.2003
- K&H Bank, K2 Project, implementation of Equation 3.41 DBA and Cashier V.9.08 integrated banking systems
- Write functional specification of E-Bank, Mobil-Bank systems
- Account Service Charge parameterization.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Surveyed clients to ascertain requirements and expectations for product.
- Performed gap analysis to create functional specifications.
Deputy Branch Manager
Banque Nationale de Paris - Dresdner Bank (Hungary)
Budapest
03.1999 - 10.2003
- Acquiring new private and corporate clients and maintaining high level relationship.
- Marketing and managing various financial products (loans, shares, mutual funds, securities, time-deposits, bank cards, electronic channels).
- Supervising full time employees, in front and back office.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Team Leader
IBM Seyhan II. World Bank Drainage Project Quote to Cash
10.1989 - 09.1992
- Planned, monitored the construction of new drain irrigation system based on state-of-the-art laser technology.
- Prepared budgets, financial projections and cash flow statements.
- Directed and managed eight full time employees.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Business - International Business
01.1994 - 04.1997
Two Exchange Semesters in International Business -
01.1996 - 01.1997
MSc Agricultural Science - Plant Protection And Pest Management
01.1984 - 04.1989
Skills
Fluent English
Driving license B category
Operational excellenceChange managementProject Management (Agile)Process ImprovementTraining and Mentoring
Motivational Leadership
IT Operations
Problem-Solving
Employee Management
Recruiting and Hiring
Certificates Trainings
- 2015 Agile Foundation Certificate.
- 2011 ITIL V3. Foundation Certificate.
- 2009 HP Key Talent Program.
- 2005 COPC® HPMT Certified Professional Manager.
- 1999 Equation DBA implementation training.
Timeline
IT Delivery Manager - IBM ISSC HU Chief Information Office
03.2012 - Current
Service Delivery Manager - Hewlett Packard (Hungary) Ltd.
11.2003 - 02.2012
Business Analyst - Electronic Data Systems Ltd
10.1999 - 11.2003
Deputy Branch Manager - Banque Nationale de Paris - Dresdner Bank (Hungary)
03.1999 - 10.2003
Leopold-Franzens University - Two Exchange Semesters in International Business,
01.1996 - 01.1997
Queensland University of Technology - Bachelor of Business , International Business
01.1994 - 04.1997
Team Leader - IBM Seyhan II. World Bank Drainage Project Quote to Cash
10.1989 - 09.1992
Szent Istvan University - MSc Agricultural Science, Plant Protection And Pest Management
01.1984 - 04.1989