Balazs Horvath
Flight Attendant
Balatonmariafurdo
Summary
Service and costumer minded professional with more than twenty–five years of experience in all aspects of restaurants and hotel industry. I consider myself highly organized and ambitious with my goals always set so I have something to strive toward.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Flight Attendant
Emirates Airline
7 2010 - 10.2023
- Demonstrate professional and positive image
- Promote Duty free selling to improve customers expectations
- Ensure that customers needs are anticipated at every stage of flight
- Ensure standards of safety, emergency and security practices are provided
- Display excellent attention to details which defines and differentiates First Class experience.
Concierge
Ashorne Hill Training College
03.2008 - 06.2010
- Welcome customers, answer phone calls and confirm reservations
- Understand customers needs and provide them with solutions by suggesting activities and events
- Arrange events, excursions and transportation
- Respond to complaints and find solutions
- Follow up safety and security procedures.
Hotel staff
Burswood Casino
11.2005 - 12.2007
- Working part-time at Burswood Casino in various departments while studying hospitality management
- Mainly working at 'Pearl room',in private gambling luxury bar.
Chef de rang
Quality Cruise Service
10.2004 - 05.2005
- Working under pressure
- Oversees satisfaction of passengers
- Escort guests to their seats, provide menus, make recommendations
- Evaluate employees
- Participate and supervise food outlet venues
- Ensure highest quality food and service are offered to passengers
- Mentors, develops and provides on job training to new recruits.
Waiter
Seegasthof Weisensee
03.2003 - 11.2003
- Greeting customers
- Taking orders and serving food and beverages
- Setting up buffet for breakfast
- Ensure customers satisfaction.
Education
Diploma - Hospitality Management
Edith Cowan University
Perth, Western Australia 04.2024 - 12.2024
Hospitality And Catering Certificate - Hospitality
High School
Hungary 09.1993 - 09.1996
Skills
Customer Service
Flight safety
First Aid
Leadership Qualities
Emergency Care
Cultural Awareness
Professional Appearance
Competencies
Conflict Management
Costumer Service Orientation
Professionalism
Attention to Details
Teamwork
Efficiency
Organizing for Results
Languages
Hungarian
Native language
English
Proficient
C2
German
Upper intermediate
B2
Interests
Self development
Timeline
Diploma - Hospitality Management
Edith Cowan University
04.2024 - 12.2024
Concierge
Ashorne Hill Training College
03.2008 - 06.2010
Hotel staff
Burswood Casino
11.2005 - 12.2007
Chef de rang
Quality Cruise Service
10.2004 - 05.2005
Waiter
Seegasthof Weisensee
03.2003 - 11.2003
Hospitality And Catering Certificate - Hospitality
High School
09.1993 - 09.1996
Flight Attendant
Emirates Airline
7 2010 - 10.2023
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