Balázs Hacker
Budapest
Summary
Accomplished Retail Manager and Head Sommelier with a proven track record at Radovin Wine Specialist’s Shop, enhancing customer satisfaction and streamlining inventory control. Expert in wine list curation and customer service, I have successfully mentored staff and increased efficiency. My strategic planning skills and wine knowledge have significantly contributed to business growth and customer relations.
Overview
11
11
years of professional experience
Work History
Retail Manager
Radovin Wine Specialist’s Shop
09.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Mentored team members to enhance professional development and accountability in workplace.
Head Sommelier, Assistant Restaurant Manager
Mák Restaurant
04.2022 - 08.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Enhanced guest experience by developing an extensive wine list and pairing recommendations for various cuisines.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Organized and hosted exclusive wine tasting events, generating positive publicity and attracting new clientele.
- Developed strong relationships with suppliers, ensuring access to high-quality wines at competitive prices.
Shop Assistant
Radovin Wine Specialist’s Shop
12.2021 - 04.2022
- Sell the wines.
- Order assembling. Communication with wine-growers.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Sommelier
Mák Restaurant
07.2019 - 11.2021
- Serving and presenting food.
- Recommending food and wine pairings.
- Creating and updating the wine list in coordination with Chefs and the Food and Beverage Manager.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
Sommelier
Onyx Restaurant
06.2019 - 07.2019
- Serving and presenting food and wine pairings.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Processed orders and sent to kitchen employees for preparation.
Deputy Store Manager
Cultivini Wine Gallery
09.2014 - 05.2019
- Keeping wine tastings by Enomatic wine-dispensing machine.
- Order management, stock-taking.
- Selection of wines by tasting, wine sales.
Shop Assistant
Radovin Wine Specialist’s Shop
05.2014 - 09.2014
- Sell the wines.
- Order assembling. Communication with wine-growers.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Tour Guide
House of Hungarian Wines
05.2013 - 05.2013
- Keeping wine-tastings and guided tour in the cellar.
- Organizing events.
- Sell the wines.
Education
WSET Level 3 in Hungarian Language
Borkollégium
Budapest, Hungary2016
Graduate - Vocational School of Hospitality And Tourism
Gundel Károly
Budapest, Hungary2009
Skills
- Customer Service
- Inventory Control
- Customer Relations
- Menu development
- Wine list curation
- Wine Knowledge
- Wine service techniques
- Tasting Proficiency
- Wine procurement
Languages
Hungarian
Native language
English
Upper intermediate
B2
German
Intermediate
B1
Timeline
Retail Manager
Radovin Wine Specialist’s Shop
09.2023 - Current
Head Sommelier, Assistant Restaurant Manager
Mák Restaurant
04.2022 - 08.2023
Shop Assistant
Radovin Wine Specialist’s Shop
12.2021 - 04.2022
Sommelier
Mák Restaurant
07.2019 - 11.2021
Sommelier
Onyx Restaurant
06.2019 - 07.2019
Deputy Store Manager
Cultivini Wine Gallery
09.2014 - 05.2019
Shop Assistant
Radovin Wine Specialist’s Shop
05.2014 - 09.2014
Tour Guide
House of Hungarian Wines
05.2013 - 05.2013
WSET Level 3 in Hungarian Language
Borkollégium
Graduate - Vocational School of Hospitality And Tourism
Gundel Károly
Similar Profiles
JUSTIN BOYESJUSTIN BOYES
Owner/Buyer/Visual Merchandiser at Individual Medley/Dreams Los Angeles/Wine and Eggs/Wine and Rock ShopOwner/Buyer/Visual Merchandiser at Individual Medley/Dreams Los Angeles/Wine and Eggs/Wine and Rock Shop
Diana CruzDiana Cruz
Restaurant & Events General Manager at V-NO Wine Bar & ShopRestaurant & Events General Manager at V-NO Wine Bar & Shop
Joslyn HoeltingJoslyn Hoelting
Server at The Wine Shop At RivergateServer at The Wine Shop At Rivergate