Balázs Mentes
Partner Technical Advisor
Halásztelek
Summary
I am excited to apply for the position of IT Incident and Problem Manager at Kostal. With 10+ years of experience at Microsoft, I believe I am an ideal candidate for this role.
I have experience leading teams and managing incident and complex problems as part of my daily routine.
I consider myself as an excellent problem solver and out-of-box thinker to seek for the optimal solution. I am also experienced in ITIL based process development and have excellent English language skills, with basic knowledge of German.
My experience in continuous development, training, and coaching for team members will be an valuable asset to your team.
I am skilled resolving critical situations through effective communication and organizing the proper resources and assets.
My passion for driving improvements is a key in this role to achieve more.
Thank you for considering my application.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Partner Technical Advisor
Microsoft
Budapest
10.2014 - Current
- Responsible for improving the technical quality of the Unified Communication (Office Communicator, Lync, Skype) support group in organizing readiness program, coaching and providing high-quality service delivery on both customer support and customer enablement activities.
- Drove development and technical management for the support team.
- Demonstrated ability to recover from dissatisfied-customer situations
- Conducted regular technical triages and issue reviews
- Provided technical mentoring to support engineers
- Identified and made additional technical and business recommendations.
- Orchestrated multiple teams towards the same goal for excellent customer satisfaction.
Support Escalation Engineer
Microsoft
Budapest
05.2018 - Current
- Managed critical situations (mission critical or politically hot) that may involve technically challenging issues and diverse audience.
- Demonstrated strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Delivered proactive services like Advisory, Supportability Reviews and Technical Trainings to customers.
- Proactively developed myself and others to resolve customer and partner problems.
- Research and identify solutions to technical problems.
Support Engineer
Microsoft
Budapest
03.2011 - 09.2014
- Technical support on advisory or problem resolution for customer, mainly focused on Windows Platforms, Lync and Skype
Education
Master of Engineering - Electrical, Electronics And Communications Engineering
09.2001 - 06.2007
Skills
Problem Management
Accomplishments
FY19 Q1 Microsoft Digital, Services, and Success (DSS) Peak Performer Award
Certification
ITIL® Service Operation Certificate
Timeline
Support Escalation Engineer - Microsoft
05.2018 - Current
ITIL® Service Operation Certificate
12-2017
Microsoft Certified Solutions Expert: Productivity
09-2016
ITIL® Service Transition Certificate
12-2015
ITIL® Foundation V3
10-2015
Microsoft Certified Solutions Expert: Communication
01-2015
Partner Technical Advisor - Microsoft
10.2014 - Current
Support Engineer - Microsoft
03.2011 - 09.2014
Budapest University of Technology And Economics - Master of Engineering, Electrical, Electronics And Communications Engineering
09.2001 - 06.2007
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