Adept in driving digital transformation and process improvement, I leveraged Power BI and Alteryx to enhance reporting and operational efficiency at Genpact Services. My expertise in SQL programming and dedication to teamwork catalyzed a culture of continuous innovation, significantly boosting team productivity and mentoring emerging talent in cutting-edge automation solutions.
• Regular review of Cash Posting desktop procedures
• Monitor progress of credit card transactions and credit card refunds
• Ensure all activities are completed timely and in line with the SLA`s
• Staff, motivate and develop team
• Responsible for mentoring, coordinating, planning and providing direction for work group in accordance with the organization`s policies and applicable legal requirements
• Handle escalated customer and service center issues, and provide timely resolution
• Facilities team meetings, conduct performance appraisals
• Recognize and reward team member performance
• Assist in special projects as directed by management
• Foster communication and teamwork within and across organizational boundaries
I have created some projects with React and Javascript to create interactive web applications.