C/C
Balázs Vincze
physicist
Budapest,BU
Summary
Proven expert in technical support and field service, with a track record of enhancing customer satisfaction and reducing costs at Framatome. Skilled in equipment installation and adept at fostering teamwork, excel in delivering innovative solutions and achieving significant efficiency improvements.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Service Engineer
Reagens Ltd.
11.2023 - 12.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Physicist
Framatome
10.2021 - 11.2022
- Managed multiple concurrent projects effectively, ensuring all deadlines were met and resources utilized efficiently.
- Identified and resolved critical issues during product development phases, ensuring timely project completion and customer satisfaction.
- Developed innovative solutions for complex engineering problems, resulting in improved product quality and reduced manufacturing costs.
- Conducted comprehensive research on industry trends and emerging technologies, informing the company''s strategic direction and product offerings.
Service Engineer
Flowell Ltd.
09.2020 - 06.2021
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Process Engineer
Maxflow Ltd.
09.2018 - 08.2020
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
- Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
- Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
Service Technician
ECM ECO Monitoring Ltd.
03.2013 - 08.2018
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Operator
Mercedes-Benz Manufacturing Hungary Ltd.
06.2012 - 02.2013
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
Bachelor of Science - Physics
University of Szeged
Szeged, Hungary 09.2014 - 06.2018
Associate of Science - Electrotechnician
Szily Kálmán TISZK
Budapest, Hungary 09.2010 - 06.2012
Skills
Technical Support
Field Service
Installation coordination
Equipment Installation
Software
OrCAD
Matlab
Languages
Hungarian
Native language
English
Upper intermediate
B2
Interests
Physics, mathematics, sports
Hobbies
Do excercise, cooking for healthy diet, computer games.
Timeline
Service Engineer
Reagens Ltd.
11.2023 - 12.2023
Physicist
Framatome
10.2021 - 11.2022
Service Engineer
Flowell Ltd.
09.2020 - 06.2021
Process Engineer
Maxflow Ltd.
09.2018 - 08.2020
Bachelor of Science - Physics
University of Szeged
09.2014 - 06.2018
Service Technician
ECM ECO Monitoring Ltd.
03.2013 - 08.2018
Operator
Mercedes-Benz Manufacturing Hungary Ltd.
06.2012 - 02.2013
Associate of Science - Electrotechnician
Szily Kálmán TISZK
09.2010 - 06.2012
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