Balázs Máté Kiss
Velence
Summary
Results-driven Computer Operations Specialist with expertise in incident response, IT asset management, and service desk support. Proven ability to enhance system performance and reduce downtime through effective problem-solving and proactive risk management.
Overview
8
8
years of professional experience
Work History
Computer Operations Specialist
Kyndryl Hungary
12.2021 - Current
- Monitored system performance, identifying and resolving issues to maintain optimal operations.
- Coordinated daily computer operations, ensuring timely processing and accuracy of data transactions.
- Developed documentation for standard operating procedures, promoting consistency in operations.
- Used a helpdesk ticketing system that improved response times and increased end-user satisfaction rates.
- Maintained documentation on system configurations, changes made during troubleshooting processes, or project-related activities to facilitate knowledge sharing among team members.
- Reduced system downtime by proactively identifying potential risks or vulnerabilities in infrastructure components.
Front Desk Receptionist
Velence Resort and Spa
07.2020 - 11.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and maintained up-to-date booking records using property management systems.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
International Sales Representative
Robix Hungary
09.2019 - 07.2020
- Developed and maintained relationships with international clients to drive product adoption.
- Negotiated contracts and pricing agreements to enhance profitability and client satisfaction.
- Developed relationships with clients and potential clients to improve business growth.
Camp Counselor
The League for People With Disabilites
06.2018 - 08.2018
- Supervised daily activities to ensure safety and engagement for campers with disabilities
- Developed and implemented inclusive recreational programs tailored to diverse needs
- Trained and mentored junior counselors in effective communication strategies
- Evaluated program effectiveness through feedback, driving continuous improvement initiatives
Education
High School Diploma -
Vasvári Pál Gimnázium
Székesfehérvár06-2018
Skills
- Remote support
- IT asset management
- Software installation
- Access control
- Incident response
- Service desk support
- Incident management
- Problem-solving
- Reliability
Languages
English
Full Professional
German
Elementary
Timeline
Computer Operations Specialist
Kyndryl Hungary
12.2021 - Current
Front Desk Receptionist
Velence Resort and Spa
07.2020 - 11.2021
International Sales Representative
Robix Hungary
09.2019 - 07.2020
Camp Counselor
The League for People With Disabilites
06.2018 - 08.2018
High School Diploma -
Vasvári Pál Gimnázium