Baraksó Zalán
Customer Service Representative
Debrecen
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, enthusiasm, understanding customer desires and providing customized solutions to build satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Furniture Maker
Pro Team
Nyíregyháza
06.2021 - 08.2022
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Completed tasks on time to meet quality and safety standards.
Customer Service Representative
Transcosmos
Debrecen
08.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed queries for passengers who require Special assistance, in order for them to have the most comfortable experience.
- Handled EU-261 Compensation/Expenses Claims that were submitted by the passengers in case of unexpected disruptions.
Education
High School Diploma -
Arany János Gimnázium És Általános Iskola
09.2017 - 06.2021
Skills
Complaint resolution
Service standard compliance
Multi-line phone talent
Professional telephone demeanor
Creative problem solving
Technical Support
Timeline
Customer Service Representative
Transcosmos
08.2022 - Current
Furniture Maker
Pro Team
06.2021 - 08.2022
High School Diploma -
Arany János Gimnázium És Általános Iskola
09.2017 - 06.2021