Barbara Baranyai-Wirth
Kaposvár,Somogy
Summary
Detail-oriented professional with proficiency in office equipment operation, Microsoft Office suite, and technical writing. Demonstrates strong multitasking abilities and workplace empathy, ensuring efficient and harmonious work environments. Possesses basic accounting knowledge and exceptional data entry speed. Committed to leveraging skills for continuous improvement and organisational success.
Energetic Guest Experience Manager with knack for enhancing customer satisfaction and streamlining operations. Transformed guest feedback processes, leading to improved ratings and repeat visits. Known for fostering welcoming atmosphere and empowering teams to exceed expectations.
Overview
12
12
years of professional experience
Work History
Guest experience manager
McDonald's
Kaposvár, Somogy megye
04.2021 - Current
- Coordinated special events to enhance guest satisfaction.
- Developed key partnerships with local businesses for offering exclusive deals to guests, adding an extra layer of service value.
- Overhauled front desk operations to reduce wait times during peak hours.
- Strengthened team morale, promoting a positive work environment.
- Conducted regular service audits to ensure quality control.
- Improved brand reputation with prompt resolution of guest complaints.
- Adapted quickly during busy periods or unforeseen circumstances maintaining smooth workflows and keeping staff stress levels low whilst still providing excellent service to guests.
- Handled escalated issues professionally, turning potential negative reviews into positive ones through effective problem-solving skills.
- Streamlined check-in procedures for smoother guest experience.
- Managed workflow to continuously exceed quality service goals.
Insurance agent
Broker Telecenter
Kaposvár, Somogy megye
06.2019 - 11.2020
- Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
- Promoted new insurance products to expand customer base.
- Assessed complex insurance documents, ensuring clarity and transparency for clients.
- Educated customers on policy details, empowering informed decision-making.
- Conducted regular training sessions to stay abreast of latest market trends.
- Handled customer complaints tactfully, restoring faith in services provided.
- Boosted client satisfaction through timely response to enquiries.
- Completed coverage applications to obtain underwriting approvals.
Warehouse operator for clothing
DHL
Leeds
04.2013 - 04.2018
- Completed safety checks to ensure a safe working environment.
- Operated fork lifts safely to move heavy boxes around the warehouse.
- Organised products in the warehouse, leading to easier access for staff.
- Ensured cleanliness of the warehouse, contributing towards better workplace hygiene.
- Strengthened team morale with constructive feedback and positive reinforcement.
- Handled delicate clothing items carefully to prevent any damage or losses during storage and transportation.
- Managed incoming deliveries and sorted them into respective sections.
Education
GCSEs - economic
Noszlopy Gáspár Közgazdasági Szakközépiskola
Kaposvár, Somogy megye 09.2008 - 05.2012
Certificate of Higher Education - Financial accounting clerk
Noszlopy Gáspár Közgazdasági Technikum
Kaposvár, Somogy megye 09.2024 -
Skills
- Office equipment operation
- Workplace empathy
- Basic accounting knowledge
- Multitasking proficiency
- Microsoft office suite proficiency
- Data entry speed
- Technical writing
Timeline
Certificate of Higher Education - Financial accounting clerk
Noszlopy Gáspár Közgazdasági Technikum
09.2024 -
Guest experience manager
McDonald's
04.2021 - Current
Insurance agent
Broker Telecenter
06.2019 - 11.2020
Warehouse operator for clothing
DHL
04.2013 - 04.2018
GCSEs - economic
Noszlopy Gáspár Közgazdasági Szakközépiskola
09.2008 - 05.2012
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