BEATRIZ BORGUESAN
Budapest
Summary
Professional with significant experience for Product Operations role. Proven track record in driving impactful and large projects for the organization from the planning to the implementation. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Global Product Operations Senior Specialist
Wise
03.2022 - Current
- Leading end to end projects for the payment operations organization, from discovery to implementation. The projects were focused on improving and creating tools and standard operating procedures (SOPs)
- Engaging with different stakeholders: Knowledge Management, Training, Quality Assurance, Payment Operations leadership, Notification Service, Engineers, and Product
- Defining timelines and deliverables for the projects;
- Identify bottlenecks and inefficiencies in the operational processes. Develop and implement strategies to streamline workflow
Payment Operations Specialist- Europe Team
Wise
05.2021 - 03.2022
- Keeping an eye on the payments' engine and solve payment related-problems
- Developing strong relationships with internal and external partners
- Helping to translate customer needs into plans and support these with analysis
- Driving improvements to our product and work processes to become more efficient
Customer Support Specialist + Global Currencies Expert
Wise
10.2019 - 05.2021
- Supporting customers over the phone and email;
- Helping to identify problems and reporting them to the relevant teams;
- Being the SWIFT specialist among CS agents, by providing the needed support with the requests received.
- Identifying product gaps and needed improvements based on customer feedbacks;
- Present the findings about the product to the product team;
Vice President of Incoming Global Volunteer
AIESEC Blumenau
01.2016 - 01.2017
- Handling a team of 15 volunteer members and 2 managers
- Selling our volunteer projects to the third sector
- Recruiting international volunteers interested in our projects and tracking
- Tracking, training and coaching the team
- Developing strong relationship with our stakeholders.
Talent Management and Recruiter Intern
AB Inbev/Ambev
08.2015 - 12.2016
- Full cycle recruitment for all positions in the company for our unit and our sister unit
- Onboarding new employees with trainings related to company values
- Organizing events to promote the company in the universities
- Creating pipeline for the company's positions
- Tracking and achieving the desired hiring quotas
Education
Strategic Management Post Graduation -
Uniasselvi
08.2020
Bachelor in Forest Engineering -
University Regional of Blumenau
Blumenau, Brazil07.2017
Exchange Program -
University of Northern British Columbia
12.2014
Skills
- Eye for details
- Problem-focused
- Critical thinking
- Solution oriented
- Business process mapping
- Ability to work under pressure
- Multi-tasking
- Project management
- Communication
Languages
Portuguese
Native language
Portuguese
Proficient
C2
English
Proficient
C2
Hobbies and Interests
- Traveling
- Reading
- Playing volleyball
Timeline
Global Product Operations Senior Specialist
Wise
03.2022 - Current
Payment Operations Specialist- Europe Team
Wise
05.2021 - 03.2022
Customer Support Specialist + Global Currencies Expert
Wise
10.2019 - 05.2021
Vice President of Incoming Global Volunteer
AIESEC Blumenau
01.2016 - 01.2017
Talent Management and Recruiter Intern
AB Inbev/Ambev
08.2015 - 12.2016
Bachelor in Forest Engineering -
University Regional of Blumenau
Exchange Program -
University of Northern British Columbia
Strategic Management Post Graduation -
Uniasselvi
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