ServiceNow
Bella Istenes
Debrecen
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Order Management Specialist
Eaton Electrical
04.2023 - Current
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Ensured compliance with regulatory requirements through diligent record-keeping and adherence to established protocols.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
Service IT Desk Agent
Cognizant
6 2022 - 04.2023
- Resolving IT issues to clients, act as first point of contact for the customers.
- Handling end-user calls and web queries via tools, phone and email, documentation and precise administration, logging of calls on the ticketing tool.
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams.
- Keeping the users informed, own and follow-up ongoing cases , while maintaining and improving customer satisfaction level
Personal Assistant to the Owner
Living3D
10.2021 - 04.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Served as point of contact between clients and managerial staff.
- Maintained appropriate filing of personal and professional documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Depot Supervisor
ViddL
10.2021 - 06.2022
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated schedules and reviewed work performance for staff.
- Kept accurate and detailed records of personnel progress and productivity.
Compliance Specialist
IBM
01.2010 - 07.2010
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Performed quality reviews to uncover workflow and communication issues.
- Monitored safety programs to verify compliance with federal standards.
- Monitored closing disclosures to verify documents contained required signatures.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Education
Bachelor of Arts - Psychology
ELTE
Budapest 09.2017 - 07.2020
Bachelor of Arts - History
Universitetet I Volda
Volda 07.2022 - Current
Skills
Customer service abilities
Service prioritization
Friendly service mentality
Analytical Thinking
Shipping procedures
Time management abilities
Problem-solving abilities
Order process management
Multitasking
Supply Chain Coordination
Deadline Management
Software
Office 365
CSVed
Timeline
Order Management Specialist
Eaton Electrical
04.2023 - Current
Bachelor of Arts - History
Universitetet I Volda
07.2022 - Current
Personal Assistant to the Owner
Living3D
10.2021 - 04.2023
Depot Supervisor
ViddL
10.2021 - 06.2022
Bachelor of Arts - Psychology
ELTE
09.2017 - 07.2020
Compliance Specialist
IBM
01.2010 - 07.2010
Service IT Desk Agent
Cognizant
6 2022 - 04.2023