Bence Beges

Detail-oriented Project Manager and former Language Specialist with over 8 years of experience in IT support, software implementation, and translation. Skilled in cross-functional coordination, client communication, and technical training. Experienced in incident and request management, and process improvement initiatives. Fluent in English with extensive experience in international environments. Recognized for adaptability, precision, and a continuous drive for improvement and learning.

• Achieved over 98% incident resolution within SLA as Remote Desktop Manager, with a high rate of first-time resolution. Handled more than 100 tickets as L1 on multiple occasions (record was 144) with an average of 50–60 per day. As L2, resolved an average of 20–30 tickets daily.
• Successfully implemented HRmaster software for over 30 customers during four years without delays from the implementation team, achieving over 95% customer satisfaction.
• Translated multiple books, booklets, and over 100 professional documents, ensuring accuracy and cultural relevance.
• Provided English-language training and documentation to international clients, ensuring clarity and successful adoption.

English: Advanced C1

German: Intermediate B2

Playing bass guitar, Football, Films, Language learning, IT

Open to remote and hybrid roles; based in Miskolc