Bence Hodosi
Budapest
Summary
Highly organized and detail-oriented Senior Customer Service & Master Data Specialist with extensive experience in managing customer master data, administering databases, and delivering exceptional customer service in multinational environments. Proficient in maintaining data accuracy, conducting compliance audits, and collaborating with cross-functional teams to ensure seamless master data operations. Possessing strong problem-solving abilities and a proactive mindset, this professional is an effective communicator in global business settings. Fluent in German, English, and Hungarian.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Thermo Fisher Scientific
04.2024 - Current
- Developed and implemented an automation that streamlined the regulatory compliance check process, saving 10 minutes per new account creation and enhancing overall efficiency
- Conducted routine data quality audits to ensure compliance with regulatory and organizational standards
- Managed and updated master data entries to maintain high accuracy and consistency
- Collaborated with stakeholders, sales, and finance teams to verify and update customer master data
- Performed regular IBS data validation, identifying and resolving errors to maintain data integrity
- Led initiatives to improve data governance and optimize customer master data processes, driving continuous improvements in operational performance
Viewer Experience Advocate L2 (Disney+)
Support Services Group Europe
04.2020 - 04.2024
- Recognized as a Top Performer with a 98% KPI Achievement
- Utilized knowledge base systems to resolve complex customer service issues
- Conducted detailed technical problem investigations and escalations
- Provided high-level troubleshooting support to resolve customer issues efficiently
- Assisted in documentation and training material development for internal teams
Check-in and Gate Agent
Menzies Aviation
05.2019 - 03.2020
- Managed customer-facing interactions, ensuring a seamless service experience
- Verified bookings and maintained accurate customer records
- Ensured compliance with security and data integrity protocols
Education
Bachelor’s Degree - Sociology and Anthropology
Corvinus University of Budapest
Budapest06.2023
Skills
- Customer Master Data Management
- Data Quality Audits & Compliance
- Customer Account Maintenance
- Process Improvement & Change Management
- Stakeholder Collaboration
- Multinational & Cross-functional Teamwork
- CRM Systems (Salesforce, ServiceNow)
- Database Management & Administration (IBS, Database Administration)
- Excel (Advanced), MS Office Suite (Word, PowerPoint, Outlook)
Websites
Certification
- IBS Master Data Management Training
- Data Compliance & Governance Workshop
Additional Information
Strong ability to work independently and collaboratively in multinational environments. Excellent problem-solving, communication, and organizational skills. Passionate about data integrity, process optimization, and stakeholder engagement.
Languages
German
Professional Working
English
Full Professional
Hungarian
Native or Bilingual
Timeline
Senior Customer Service Representative
Thermo Fisher Scientific
04.2024 - Current
Viewer Experience Advocate L2 (Disney+)
Support Services Group Europe
04.2020 - 04.2024
Check-in and Gate Agent
Menzies Aviation
05.2019 - 03.2020
- IBS Master Data Management Training
- Data Compliance & Governance Workshop
Bachelor’s Degree - Sociology and Anthropology
Corvinus University of Budapest
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