Bence Morvai
Budapest
Summary
Experienced with providing technical support and resolving customer issues. Utilizes strong communication and troubleshooting skills to enhance user experience, which were not only developed in an office environment. Track record of maintaining high customer satisfaction and efficient problem resolution.
Overview
12
12
years of professional experience
Work History
Service Desk Representative
Morgan Stanley
07.2022 - Current
- Engaging in user support interactions via telephone and chat.
- Diagnosing and resolving user system functionality issues to enable completion of desired operations.
- Attending weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responding to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Delivering strong results in KPIs and being part of various outreach projects.
Flight Attendant
Wizz Air Hungary
06.2019 - 02.2021
- During my time at Wizz Air, I was responsible for maintaining comfortable, safe and secure conditions throughout the flight in the cabin, this included checking the safety and security of the aircraft equipments, monitoring the boarding and disembarking procedures, delivering demonstrations and announcements to passengers and serving various foods and beverages
- Punctuality, stress tolerance, situational awareness were all key factors in our enterprise
- As covid impacted air travel and resulted in a steep decrease of the number of needed cabin attendants, my contract was not extended
Bakery assistant
JÓKenyér bakery
07.2018 - 05.2019
- Working in two shifts, with the morning shift beginning at 4:30 AM I am responsible for preparing sandwiches, using the oven to prepare bakeries, and serving the customers of a high-profile bakery with high traffic in a prosperous neighborhood at Normafa
- The profile of the work necessitates the ability to handle early hours, high workload, good manners and punctuality
- Besides serving the customers as a part of the staff I am also responsible for ordering the necessary ingredients, foods and beverages, container equipment and chemicals for cleaning, therefore the ability to handle multiple issues in a fast-paced work environment under the conditions of waking up early is also needed
- Ensuring the cleanliness and orderliness of the facility, handling money and the administration of various documents related to ordering, traffic, and spare food
- I left the company as the opportunity came for me to join Wizz Air as Cabin attendant
Social Worker
S.O.S. Crisis Foundation – Halfway Home for Families
07.2017 - 07.2018
- Since the Child Protection Acts forbids children living on the street, when families face the extremely dire situation of having nowhere to sleep, children can be taken away from their parents
- To prevent this, the foundation allows parents to rent a room for a reduced price
- As a social worker I was responsible for mapping out the problems which lead the family to the situation they are in and for discussing viable plans for their future regarding economics, regulating potential drug or alcohol consumption, and generally trying to help them work out a new, more healthy and adaptable lifestyle
- My other duties during my shifts were handling keys, looking out for the orderliness of the facilities, and the safety of the children
Social Worker
Centre for Social Services and Child Welfare, Municipality of Újpest
03.2017 - 07.2017
- Cooperating with families within the bounds of basic child welfare
- Preparation of case studies regarding the environment in which the children are developing, conversations with family members, that are oriented towards helping them, cooperation with authorities and professionals (psychologists, legal advisor) to ensure the healthy development of the children in the district, handling administrational tasks
HR Intern
Ford Motor Company
09.2016 - 12.2016
- During my defined period of 2 months as a trainee at Ford I had the opportunity to partake in the work of the HR Team, organising interviews, and to prepare the presence of Ford for the HVG Job Fair
Customer Service Representative
AVIS Budget Group
11.2015 - 06.2016
- Company Overview: AVIS is the world’s leading car rental company
- Handling phone calls and ensuring the mediation between customer requests and the relevant departments were my main tasks, however, the necessity of decision of monetary adjustments (many times above 100 GBP) was also a part of my job description
- As we are handling post-billing issues, many of the customers who are calling are highly upset and demand an immediate resolution, therefore thinking on foot and proper stress management and conflict resolution methods, soft skills are crucial
- AVIS is the world’s leading car rental company
Customer service representative
Docler Holding
10.2014 - 10.2015
- Handling requests from customers of an online stream-based content provider in English language in three shifts is the main part of my day to day tasks
- The requests arrive in written form, both in E-mails and on an online chat interface, and solving them requires the close cooperation with multiple departments in a multicultural work environment
- Administrative tasks, content management, and in many cases making decisions about monetary compensation is expected from me
Receptionist
Central Backpack King Hostel
07.2013 - 10.2014
- While working in night shift, my main responsibilities were welcoming new guests of the hostel, precise administration of details about their stay, handling balances, keeping in touch with the guests and answering questions related to the city and the hostel, and ensuring safety and cleanliness of both the guests and the hostel
Animator
Mini City
02.2013 - 05.2013
- My everyday tasks included entertaining the children coming to the playhouse while also making sure they are safe, and keeping the facilities and equipment of the playhouse in a good condition
Education
Bachelor of Arts - Psychology
Károli Gáspár University of The Reformed Church
Budapest06-2014
Skills
- Ticketing system experience
- Troubleshooting
- User communication
- Software knowledge
Timeline
Service Desk Representative
Morgan Stanley
07.2022 - Current
Flight Attendant
Wizz Air Hungary
06.2019 - 02.2021
Bakery assistant
JÓKenyér bakery
07.2018 - 05.2019
Social Worker
S.O.S. Crisis Foundation – Halfway Home for Families
07.2017 - 07.2018
Social Worker
Centre for Social Services and Child Welfare, Municipality of Újpest
03.2017 - 07.2017
HR Intern
Ford Motor Company
09.2016 - 12.2016
Customer Service Representative
AVIS Budget Group
11.2015 - 06.2016
Customer service representative
Docler Holding
10.2014 - 10.2015
Receptionist
Central Backpack King Hostel
07.2013 - 10.2014
Animator
Mini City
02.2013 - 05.2013
Bachelor of Arts - Psychology
Károli Gáspár University of The Reformed Church
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