Bence Varga
Barista
Budapest
Summary
Experienced Bartender and Barista with extraordinary customer service skills and a motivated attitude. Adept at maintaining a clean and organized bar area, and dedicated to providing customers with a warm and welcoming environment.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Barista Shift Supervisor
Anton Coffee & Bakery
02.2022 - 09.2023
- Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Provided excellent customer service, resulting in increase in customer loyalty
- Trained new staff members on proper coffee preparation and customer service techniques
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Head Bartender
Design Hotel Tyrol
01.2021 - 01.2022
- Used upselling methods and customer service skills that increased the sales of different spirits at the bar by 50%
- Created a new cocktail menu for the bar, that increased sales of cocktails by 56%
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
Bartender
Bonn Marriott Conference Hotel
04.2017 - 09.2018
- Managed inventory and restocking of bar supplies, resulting in a decrease in waste and spoilage
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations
- Trained and supervised new bar staff on menu items, customer service, and safety protocols.
- Participated in promotional events and special occasions at the establishment, assisting in setup and execution to ensure successful outcomes.
Bartender
Design Hotel Tyrol
12.2015 - 02.2017
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Adjusted drink recipes to customers' preferences
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Hospitality Trainee
Hotel Finkennest
06.2013 - 10.2015
- Acquisition of basic hospitality skills
- Assisted in streamlining hotel operations for increased efficiency and improved guest experiences.
Education
Bachelor of Science - Tourism And Hospitality
Corvinus University of Budapest
Budapest, Hungary 04.2001 -
Catering Organizer-Business Manager
István Báthory Vocational Secondary School
Zalaegerszeg, Hungary2016
Bartender-Barista
Bols Mixer Academy
Budapest, Hungary2016
Skills
Problem Solving
Timeline
Barista Shift Supervisor
Anton Coffee & Bakery
02.2022 - 09.2023
Head Bartender
Design Hotel Tyrol
01.2021 - 01.2022
Bartender
Bonn Marriott Conference Hotel
04.2017 - 09.2018
Bartender
Design Hotel Tyrol
12.2015 - 02.2017
Hospitality Trainee
Hotel Finkennest
06.2013 - 10.2015
Bachelor of Science - Tourism And Hospitality
Corvinus University of Budapest
04.2001 -
Catering Organizer-Business Manager
István Báthory Vocational Secondary School
Bartender-Barista
Bols Mixer Academy