Berkay Özkan

• Facilitated business by implementing practical networking techniques.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Key Responsibilities and Achievements:

• Moderated social media content, including reviewing and taking action on abusive, inappropriate, and copyright/pirated content (DMCA), ensuring compliance with client policies and guidelines.
• Made decisions based on client policies and guidelines, assessing content for violations and taking appropriate actions such as removal, warnings, or escalations as per established procedures.
• Responded to user inquiries, feedback, and complaints, addressing concerns promptly and professionally to maintain a positive user experience.
• Handled legal notices and requests related to content removal, collaborating with legal teams and following legal procedures to ensure compliance with applicable laws and regulations.
• Contributed to the development and improvement of content moderation processes and guidelines, providing insights and recommendations to enhance efficiency and effectiveness.

Key Skills Demonstrated:

• Proficient in content moderation tools and platforms for reviewing and taking action on diverse types of content, including abusive, copyrighted, and pirated material.
• Strong understanding of DMCA (Digital Millennium Copyright Act) regulations and procedures for handling copyright infringement issues.
• Excellent decision-making skills, with the ability to interpret and apply client policies and guidelines to assess content and make appropriate moderation decisions.
• Effective communication skills for responding to users, handling legal notices, and collaborating with cross-functional teams.
• Attention to detail and accuracy in content moderation, ensuring consistent application of policies and guidelines while maintaining quality standards.

Key Responsibilities and Achievements:

• Converted purchase requisitions into purchase orders accurately and efficiently, ensuring compliance with company policies and procurement guidelines.
• Resolved errors on purchase orders and addressed blocked invoices promptly, collaborating with cross-functional teams to ensure timely resolution and minimize disruptions to supply chain operations.
• Conducted vendor master file maintenance, including updating vendor information, managing vendor contracts, and verifying vendor compliance documentation.
• Collaborated closely with AP finance controllers and stakeholders to reconcile purchase orders, invoices, and payments, maintaining accurate financial records and supporting budgetary control.
• Provided support in supplier setup, conducting due diligence on potential suppliers, negotiating contracts, and managing supplier relationships to ensure quality, cost-effectiveness, and timely delivery of goods and services.
• Assisted in payment issue resolution, investigating discrepancies, coordinating with vendors and internal teams, and implementing corrective actions to resolve payment-related issues efficiently.

Key Skills Demonstrated:

• Proficient in procurement software and systems for converting purchase requisitions into purchase orders and managing procurement workflows.
• Strong problem-solving and analytical skills for resolving errors on purchase orders, blocked invoices, and payment issues.
• Experience in vendor master file maintenance and vendor relationship management to ensure accurate vendor information and compliance with procurement policies.
• Effective communication and collaboration skills for working with AP finance controllers, stakeholders, and suppliers to achieve procurement objectives and resolve issues promptly.
• Ability to multitask and prioritize tasks effectively in a dynamic procurement environment, ensuring timely delivery of goods and services and maintaining high standards of quality and compliance.

Key Responsibilities and Achievements:

• Managed customer inquiries and concerns via phone, email, and chat platforms, ensuring a high level of customer satisfaction.
• Provided technical support and troubleshooting assistance for telecommunication services, resolving issues efficiently and effectively.
• Demonstrated excellent communication skills in dealing with diverse customer needs and resolving escalated issues promptly.
• Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
• Met and exceeded performance metrics, including call handling time, customer satisfaction scores, and resolution rates.

Key Skills Developed:

• Strong interpersonal and communication skills in both verbal and written forms.
• Proficient in utilizing customer service software and tools to streamline workflows and enhance productivity.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Developed a deep understanding of telecommunication services and products.
• Honed problem-solving skills to address customer issues and provide satisfactory solutions.