Simon Greta
Alicante
Summary
Customer Service Representative bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Lead
Marriott Budapest
03.2023 - 03.2024
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Modern Pentathlon Referee
Hungarian Modern Pentathlon Association
11.2017 - Current
- Organized annual national and international competitions.
- Managed world cups and world championships as lead referee.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
Restaurant Hostess
I55 American Diner
04.2021 - 02.2023
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Store Manager
RenTamika Kft.
02.2020 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
International Relations
ELTE
Budapest, HungaryHigh School Diploma -
Madách Imre Gymnasium
Budapest, Hungary 04.2001 -
Skills
Email Etiquette
Marketing tools
Interdepartmental communication
Cash Handling
Customer Complaint Resolution
Client Engagement
Timeline
Customer Service Lead
Marriott Budapest
03.2023 - 03.2024
Restaurant Hostess
I55 American Diner
04.2021 - 02.2023
Store Manager
RenTamika Kft.
02.2020 - 02.2021
Modern Pentathlon Referee
Hungarian Modern Pentathlon Association
11.2017 - Current
High School Diploma -
Madách Imre Gymnasium
04.2001 -
International Relations
ELTE
Job Descriptions
- Greeted bar guests with a friendly and helpful attitude at all times.
- Provided guests with drink suggestions and menu information.
- Maintained a clean and orderly bar.
- Managed bar inventory and placed orders as needed.
- Was responsible for all bar operations and staff on duty.
- Trained the new joiners.
Job Titles
- Bartender/Shiftleader
- Casino Table Games Supervisor
- Bar Supervisor