Travel
Bettina Puskas
Sales And Marketing Representative
Budapest
Summary
A highly motivated professional with a proven track record of driving results through effective communication and negotiation. Possesses strong decision-making abilities and a keen attention to detail, ensuring success both individually and as part of a team. Experienced in generating sales leads, handling customer inquiries, and delivering exceptional service in a multilingual environment.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Sales And Marketing Representative
Helvetic Clinics
01.2015 - Current
- Recognized for consistently achieving highest sales numbers within the team, demonstrating exceptional sales acumen and dedication to driving results.
- Serve as senior member of the English and German market team, collaborating with colleagues to optimize sales strategies and achieve collective goals.
- Spearhead sales and marketing initiatives targeting international patients, resulting in substantial increase in clinic bookings.
- Translate medical texts and develop compelling web content to effectively promote clinic services to English and German-speaking markets.
- Handle patient inquiries with professionalism and expertise, providing comprehensive treatment information and facilitating appointments to ensure a seamless patient experience.
- Proactively conduct follow-up communications with patients to ensure satisfaction and address any concerns, contributing to consistently positive patient feedback.
- Organize and lead Team Building activities, fostering a cohesive and motivated team environment.
Treatment Coordinator
DENT1ST LIMITED
05.2018 - 08.2018
- Acted as primary liaison between patients and Harley Street clinic, effectively coordinating treatment plans and ensuring seamless patient experience.
- Served as a sales representative for the clinic, promoting services and converting inquiries into appointments.
- Demonstrated strong communication skills in providing comprehensive information about treatment options and answering patient queries at clinic during patient appointments.
- Collaborated with clinical team to schedule appointments and manage patient records accurately.
Customer Delivery Executive
Jac Travel
11.2017 - 05.2018
- Tailored product offerings and pricing structures to meet diverse needs of clients, ensuring timely delivery within specified deadlines.
- Successfully negotiated with suppliers to secure competitive rates, collaborating closely with product team to optimize offerings.
- Achieved customer excellence by taking all necessary steps to ensure success of the tour from both agent & end client’s perspective.
- Maintained meticulous financial records, ensuring accuracy and compliance with company standards across all bookings.
English Tutor
Eötvös Loránd University
02.2014 - 12.2014
- Introduced BA students at Eötvös Loránd University to the fundamentals of literature.
- Conducted English language courses for employees of the Budapest Government Office
IT Service Desk Agent
Unisys
09.2012 - 12.2014
- Provided comprehensive IT support services for Novartis Switzerland, offering assistance in both English and German languages.
- Effectively resolved technical issues and inquiries through phone, email, and remote assistance tools.
- Demonstrated strong problem-solving skills in diagnosing and troubleshooting software and hardware issues.
- Collaborated with cross-functional teams to escalate and resolve complex technical issues in timely manner.
- Maintained accurate records of support tickets and resolutions in IT service management system
- Consistently delivered high-quality customer service, contributing to overall client satisfaction and retention.
Education
Ph.D. - Modern English And American Literature
Eötvös Lorand University
Budapest, HungaryMaster of Arts - English Literature
Eötvös Loránd University
Budapest06.2012
High School Diploma -
Austrian School Budapest
Budapest06.2006
Skills
Relationship Building
Teamwork and Collaboration
Interpersonal Skills
Multitasking Abilities
Dependable and Responsible
Interpersonal Communication
Professionalism
Task Prioritization
Active Listening
Attention to Detail
Reliability
Interests
Languages
Concerts
Theatre
Running
Timeline
Treatment Coordinator
DENT1ST LIMITED
05.2018 - 08.2018
Customer Delivery Executive
Jac Travel
11.2017 - 05.2018
Sales And Marketing Representative
Helvetic Clinics
01.2015 - Current
English Tutor
Eötvös Loránd University
02.2014 - 12.2014
IT Service Desk Agent
Unisys
09.2012 - 12.2014
Ph.D. - Modern English And American Literature
Eötvös Lorand University
Master of Arts - English Literature
Eötvös Loránd University
High School Diploma -
Austrian School Budapest