Bikash Bhattacharjee
Budapest
Summary
I have more than six years of experience in Airline & Travel industry in different positions Bangladeshi,I am Native in Bengali, and B2 level of proficiency in English Language,I have basic knowledge on Hungarian Language,I am Proficient in Microsoft Office Management gained professional experience through Full-time Jobs and research projects. I have Educational and living experience in multicultural environment. I have good presentation and highly creative, energetic, resourceful with excellent interpersonal skills.
I am a dedicated Tourism and customer oriented professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Travel blogging, Writing, Reading adventurous travel stories, Listening songs & singing,watching and playing various sports are my hobbies,
Overview
14
14
years of professional experience
Work History
Managing Director
Angelicus Kft
09.2021 - Current
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Customer Service Representative
Curry House
06.2019 - 06.2021
- Taking orders from customers, putting those orders to the software, giving details about the variety of foods towards customers, taking the foods to the customers tables from the kitchen, making handmade drinks, teas & coffees for the customers, settling the bills on the tables, clearing & making the tables after customers left..
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sr Executive-Marketing & Sales
Galileo Bangladesh Ltd (A concern of MGH Group)
09.2014 - 04.2017
- Dealing with Travel Agency to ensure sale on Galileo Software
- Competitor Analysis
- Providing knowledge on Galileo as an Airline reservation system
- Market Research & Analysis
- Implement Basic Knowledge on Business policy
- Give proper reservation system through the Travel Agents
- Make good relation with Business patrons
- Making agreement with new travel agents to ensure business targets
- Giving proper training towards new & old travel agents on Galileo software about any addition of new products
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Defined clear targets and objectives and communicated to other team members.
Senior Marketing Executive
US Bangla Airlines, Banani
04.2014 - 08.2014
- Analyzed marketing campaigns using key metrics and performance indicators.
- Implemented data-driven marketing strategies, leading to more effective targeting and improved ROI on advertising spend.
- Collaborated with creative teams to develop eye-catching marketing materials that resonated with target audiences and drove brand recognition.
- Coordinated staffing for various marketing events and industry conferences.
Executive-Marketing & Sales
Regent Airways
05.2013 - 07.2014
- Dealing with Travel Agency & Corporate on basis of Product promotion
- Competitor Analysis
- Providing knowledge on Aeropack & VRS Reservation System
- Market Research & Analysis
- Implement Basic Knowledge on Business policy
- Give proper information to the passenger or Clients about any queries
- Make good relation with Business patrons
- Played a key role in coordinating partnerships with external agencies/vendors ensuring smooth execution of various outsourced projects.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
Sr. Executive-Operation
Be Fresh Travel & Living
07.2012 - 02.2013
- Ticketing & Reservation - both domestic and international
- Marketing & Sales of tour packages through Agents & Corporate sales calls
- Taking care of Domestic & International Tours
- Achieving monthly sales target
- Make good relation & services towards b2b & b2c customers
- Making Corporate agreements with new corporate
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Paid attention to detail while completing assignments.
Executive-Corporate Sales
GMG Airlines Ltd.
05.2011 - 04.2012
- Deal effectively with passengers - identifies their needs, tactfully answer to questions, sell products and services, and solve problems to ensure passengers satisfaction resolving Customer Queries
- Ticketing & Reservation - both domestic and international
- Arrange Marketing & Sales through Agents & Corporate sales calls
- Providing knowledge on Mercator Aviation Reservation System (MARS) to the Corporate
- Achieving monthly sales target
- Implement Basic Knowledge of Corporate policy
- Give proper information to the passenger about any queries
- Make good relation with corporate patrons
- Making Corporate agreements with new corporate
- Dealing with corporate business patrons & give proper solution over ticketing or billing
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Facilitated knowledge sharing sessions among team members, promoting culture of continuous learning and improvement.
Education
M.Sc in Tourism Management - Tourism Management
Kodolanyi Janos University Of Applied Sciences
06-2019
Master of Business Administration -
University of Information Technology & Sciences
01.2011
Bachelor of Business Studies - undefined
Govt Commerce College
01.2008
High School Certificate - undefined
Govt Commerce College
01.2003
Secondary School Certificate - undefined
St.Placid’s High School
01.2001
Skills
- Operations management
- Staff management
- Quality assurance
- Mentoring and training
- Business planning
- Strategic planning
- Partnership development
- Budget development
- Business development
- Team collaboration
- Client relationships
Disclaimer
I, the applicant clarify that to the best of my knowledge and belief, this CV is correctly narrated my qualifications and others related to me.
References
- Mohammed Mohijur Rahman, Javed, Ex: General Manager-GMG Airlines Manager-Sales BD, +8801979363338, Emirates, Mohammed Mohijur Rahman Javed was my Ex GM Sales while I was serving at GMG Airlines as an Executive Corporate Sales at Chittagong station, Bangladesh
- Subhra Kanti Sen, Sarma, DGM Sales, subhra.sarma@flyregent.com, +8801730358804, Regent Airways, Subhra Kanti Sen Sarma was my reporting Sr Manager while I was serving at Regent Airways as an Executive Marketing & Sales at Chittagong station, Bangladesh, Arag Chamber,(1st floor), Agrabad C/A
Languages
Bengali, English, Hindi, Hungarian
Native language
Bengali
Proficient
C2
English
Advanced
C1
Hindi
Upper intermediate
B2
Hungarian
Elementary
A2
Timeline
Managing Director
Angelicus Kft
09.2021 - Current
Customer Service Representative
Curry House
06.2019 - 06.2021
Sr Executive-Marketing & Sales
Galileo Bangladesh Ltd (A concern of MGH Group)
09.2014 - 04.2017
Senior Marketing Executive
US Bangla Airlines, Banani
04.2014 - 08.2014
Executive-Marketing & Sales
Regent Airways
05.2013 - 07.2014
Sr. Executive-Operation
Be Fresh Travel & Living
07.2012 - 02.2013
Executive-Corporate Sales
GMG Airlines Ltd.
05.2011 - 04.2012
Bachelor of Business Studies - undefined
Govt Commerce College
High School Certificate - undefined
Govt Commerce College
Secondary School Certificate - undefined
St.Placid’s High School
M.Sc in Tourism Management - Tourism Management
Kodolanyi Janos University Of Applied Sciences
Master of Business Administration -
University of Information Technology & Sciences
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