Bikram Mitra

Salesforce Technical Lead for Business Operations Standardization and Support

• Led strategic meetings with international customers to review end-to-end business processes, resulting in faster issue resolution.
• Served as technical lead for European clients, including travelling to on-site in Budapest, Hungary.
• Created comprehensive technical documentation and conducted knowledge transfer sessions for global support teams.

Salesforce Developer

• Developed experience sites hosted on Salesforce using Aura Components and Apex.
• Developed lightning web components leveraging the power of Lightning Message Service, Data Service, Navigation Service, Wire Adapters and Tooling APIs.
• Developed Flows and used Apex controllers to automatically navigate support tickets to relevant resolver groups in external systems.
• Proposed and implemented multiple proactive ideas focused on improving the customer experience.

Python Developer

• Developed a production-ready customer support application integrating Generative AI capabilities with Django web framework, greatly reducing average response time.
• Conducted comprehensive data analysis and created interactive visualizations using Python's Pandas, NumPy, and Matplotlib libraries, translating complex datasets into actionable business insights