Boglarka Berenyi
Pécs,Hungary
Summary
Experienced Associate with exceptional planning and prioritisation abilities for responsive, accurate administration support. Aids positive, productive office teamwork through good communication and collaboration.
Overview
10
10
years of professional experience
Work History
Cruise Sales Associate
Royal Caribbean International
04.2020 - 10.2024
- Interact with guests to gather information about their preferences for future cruises
- Recommend voyages based on brand, vessels, itineraries, stateroom categories, special events, and other factors
- Utilize sales experience to charm and persuade guests into booking their next cruise
- Apply customer service techniques to provide exceptional service to guests
- Operate reservation systems to make bookings and manage customer information
- Conduct seminars or presentations to educate guests about upcoming cruises and the benefits of the loyalty program
- Improved customer service by efficiently handling queries and complaints.
- Coordinate TV advertising campaigns to promote the brand, its offerings, and upcoming cruises
- Ensure that the advertising materials reach the target audience effectively and are strategically placed for maximum visibility.
Beauty Specialist Sales Expert
Royal Caribbean International
08.2019 - 03.2020
- Promote and sell duty-free products
- Create attractive displays and arrange merchandise in an appealing manner to attract customers
- Deliver exceptional customer service by attentively listening to clients' needs.
- Maintain cleanliness and hygiene of workstation, promoting a professional environment.
- Handle customer complaints professionally
Store Manager
TUI
06.2016 - 06.2019
- Coaching and Education of shop staff; Training new joiners on-board, familiarizing new joiners and current employees with the company policies
- Organizing all employees’ personal documents when signing on the ship, taking care of all company procedures and policies
- General Administration; Completing daily and weekly reports before deadline due dates
- Making sure customs declarations are all complete and correct.
Receptionist
Ágoston Hotel Pécs
12.2014 - 06.2016
- Welcomed and assisted guests with check-ins, check-outs, and room reservations
- Managed phone calls, handled inquiries, and provided information about hotel services and local attractions
- Coordinated room bookings, processed payments, and ensured accurate records in the system
- Responded to guest requests promptly and ensured a positive guest experience.
Education
High School Diploma -
Árpád Fejedelem Gimnázium és Általános Iskola
01.2001 - 01/2013
Logistic Administrator -
Szingeria Business Vocational School
09/2013 - 06/2015
Skills
- Leadership
- Computer competencies
- Sale and purchase order processing
- Attention to details
- Public speaking confidence
- Customer Service
- Conflict Resolution
- Sales strategies
- Team worker
- Mentoring new team members
Languages
English
Advanced
Hungarian
Native
Personal Information
- Date of birth: 04/13/1994
- Nationality: Hungarian
Affiliations
- Gardening
- Bike riding
- Hiking
References
References available upon request.
Timeline
Cruise Sales Associate
Royal Caribbean International
04.2020 - 10.2024
Beauty Specialist Sales Expert
Royal Caribbean International
08.2019 - 03.2020
Store Manager
TUI
06.2016 - 06.2019
Receptionist
Ágoston Hotel Pécs
12.2014 - 06.2016
High School Diploma -
Árpád Fejedelem Gimnázium és Általános Iskola
01.2001 - 01/2013
Logistic Administrator -
Szingeria Business Vocational School
09/2013 - 06/2015
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