Boglárka Czap
HelpDesk Operator
Miskolc
Summary
Professional with strong experience in IT support, adept at troubleshooting and resolving technical issues efficiently. Known for effective communication skills, adaptability, and fostering team collaboration to exceed performance goals. Skilled in managing help desk operations, providing excellent customer service.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Helpdesk Operator
Magyar Telekom Nyrt.
09.2023 - Current
- My work consists of helping our customers when they have a technical problem with their residential services.
- I Mentored new help desk operators, improving their technical skills before starting their work.
- Managed high-pressure situations calmly and effectively, maintaining professionalism under tight deadlines.
- Communicated complex technical concepts clearly to non-technical users, promoting understanding of solutions provided.
Education
BA - International Relations Expert
Miskolci Egyetem
Miskolc06.2025
Skills
-Empathy and patience
-Network troubleshooting
-Ticketing system expertise
-Training and mentoring
-CRM software
-Teamwork
-Problem-solving
-Microsoft windows and office
Timeline
Helpdesk Operator
Magyar Telekom Nyrt.
09.2023 - Current
BA - International Relations Expert
Miskolci Egyetem
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