Sport
Cleffort Djiongo Kana
Philologist In Romanistics, Specialized In French Studies
Szeged,Szeged
Summary
Devoted professional proactively and quickly identify best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. In addition, I am a detail-oriented team player with strong organizational skills with an ability to handle multiple projects simultaneously with a high degree of accuracy and ready to help team achieve company goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Sales and cashier manager
Family business
Bonn
01.2020 - 01.2021
- Deal with customers and resolve customer issues before and after payment for products.
- Provide excellent customer service and manage customer needs, even in difficult situations, and do so with great tact.
- Built positive relationships with customers to increase repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Provide assistance and solve problems
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
Family Services Assistant
Family House
Bonn
01.2020 - 01.2021
- Assisted children with homework assignments and special projects across different subjects.
- Communicated positively with children.
- Led indoor and outdoor activities to entertain and occupy children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children learn how to complete small chores appropriate for age level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted older kids with homework, school projects and chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Guided school homework and read bedtime stories to support development.
- Planned fun outings and educational activities to keep children entertained.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Encouraged children to be understanding and patient with others.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supervised children on playground to help develop physical and social skills.
Responsible for Integrating New Students
University of Douala
Douala
09.2017 - 06.2018
- Helped teachers develop and diversify instruction to better serve students of different skill levels and backgrounds.
- Organized individualized behavior improvement plans for students struggling with compliance.
- Coordinated outreach events to bring in parents, family members and community at large to support students.
- Managed assemblies to recognize student achievement.
- Led efforts to boost student attendance and on-time arrivals with ambitious university staff relations initiatives.
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
- Coordinated and supervised academic advising activities.
Education
Bachelor of Arts - Romance Philology, Specialized in French Studies
University of Szeged
Szeged, Hungary 09.2018 - 06.2023
German Language
Sprachule Bonnlingua
Bonn, Germany 10.2019 - 01.2020
Licence 1 - Biochemistry And Molecular Biology
University of Douala
Douala, Cameroon 09.2017 - 06.2018
Language course ( German ) - German Language
Sprachlernzentrum Partner Des Goethe-Institut
Douala, Cameroon 08.2016 - 01.2017
Advanced Level - Mathematics and Sciences
Makepe High School
Douala, Cameroon 09.2015 - 05.2016
Skills
Ponctuality
Handling Stress
Dependable and Responsible
Problem-Solving
Written Communication
Attention to Detail
Teamwork and Collaboration
Google Workspace
Active Listening
Teambuilding
Flexible and Adaptable
Analytical and Critical Thinking
Self-Motivated
Interests
Travel
Volunteering
Reading
Accomplishments
- Achieved Google Digital Garage by completing the Fundamentals of Digital Marketing with accuracy and efficiency.
Timeline
Family Services Assistant
Family House
01.2020 - 01.2021
Sales and cashier manager
Family business
01.2020 - 01.2021
German Language
Sprachule Bonnlingua
10.2019 - 01.2020
Bachelor of Arts - Romance Philology, Specialized in French Studies
University of Szeged
09.2018 - 06.2023
Responsible for Integrating New Students
University of Douala
09.2017 - 06.2018
Licence 1 - Biochemistry And Molecular Biology
University of Douala
09.2017 - 06.2018
Language course ( German ) - German Language
Sprachlernzentrum Partner Des Goethe-Institut
08.2016 - 01.2017
Advanced Level - Mathematics and Sciences
Makepe High School
09.2015 - 05.2016