Cristiane Pereira Cordeiro Foldenyi
Human Resources Manager
Alsóörs
Summary
Accomplished Human Resources Manager with a proven track record at Silversea Cruise Line, enhancing workforce skills and fostering professional growth through leadership development and comprehensive HR operations. Skilled in policy enforcement and employee onboarding, I've significantly contributed to creating an adaptable, high-performing team culture focused on continuous learning and development, ensuring alignment with evolving business needs.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Human Resources Manager
Silversea Cruise Line
04.2014 - 09.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Executed leadership development programs, preparing high-potential employees for future management roles.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce, as well as company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Assisted managers and senior leaders on appropriate employee corrective steps.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Cruise Consultant
Silversea Cruise Line
12.2011 - 03.2014
- Developed strong relationships with clients, leading to repeat business and referrals.
- Enhanced customer satisfaction by providing personalized cruise recommendations based on individual preferences.
- Educated potential clients about the benefits of cruising as a vacation option during face-to-face consultations or over-the-phone conversations.
- Addressed client concerns promptly and professionally, resulting in high levels of customer satisfaction.
Jewelry Sales Manager
H. Stern Jewelry
04.2007 - 10.2011
- Increased jewelry sales by implementing effective visual merchandising strategies and maintaining an appealing store environment.
- Developed a loyal clientele base through consistent follow-up, relationship-building activities, and exceptional customer care.
- Built relationships with customers and community to establish long-term business growth.
Education
MBA - Busines Administration
IBMEC
Rio De Janeiro 04.2001 -
Bachelor of Science - Marketing Management
Universidade Estacio De Sa
Rio De Janeiro 04.2001 -
Bachelor of Arts - Portuguese Language And Literature
UERJ - Universidade Estadual Do Rio De Janeiro
Rio De Janeiro 04.2001 -
Skills
Staff management
Leadership development
Human Resources operations
Policy enforcement
Employee onboarding
HR policies and procedures
Training development
Corrective action planning
Performance appraisal
Career development
Exit interviews
Diversity and inclusion
Timeline
Human Resources Manager
Silversea Cruise Line
04.2014 - 09.2024
Cruise Consultant
Silversea Cruise Line
12.2011 - 03.2014
Jewelry Sales Manager
H. Stern Jewelry
04.2007 - 10.2011
MBA - Busines Administration
IBMEC
04.2001 -
Bachelor of Science - Marketing Management
Universidade Estacio De Sa
04.2001 -
Bachelor of Arts - Portuguese Language And Literature
UERJ - Universidade Estadual Do Rio De Janeiro
04.2001 -
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