Csaba Puskás

Department: Cyber Security Services Infrastructure Defense

Tasks:

-Examine vast amounts of network traffic using Illumio and Splunk.

-Apply network boundary rules to Citi's massive company network to comply with regulation, mainly the ULM (Unauthorized Lateral Movement) program.

-Introduce new or legacy applications to the network segmentation program, communicate with application owners on the use of Illumio and other internal network administration tools.

-Implement the segmentations of internal application networks and SWIFT network environments

-Execute tasks in a highly regulated and documented way using Service Now.

-Hybrid work, with colleagues both local and abroad in NAM and APAC.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Delivered onsite technical support for ~600 employees.
• Documented support interactions for future reference.
• Management of a knowledge base for IT support and internal users, to improve IT support efficiency

• Troubleshooting company-wide systems and solutions from production related machines and virtual servers to company tools like: Sharepoint Online, Active Directory, Amazon Workspaces, Exchange, ServiceNow, O365, Airwatch, Production Servers, Tivoli, Zabbix, Mac, Global Protect, Cisco Anyconnect, SAP Logon Pad, Microsoft Azure
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Working in 3 shifts to provide support for all end users across the globe who are working for LEGO regardless of their position in the company
• Managed a knowledge base for IT and end user use to reduce incoming volume of IT support tickets improving IT support efficiency

• Handled a multiple number of calls per day to address customer inquiries and concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Working in shifts, with reliability and responsibility.

Webpage development and maintenance. Hardware-close server maintenance.

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Evaluated systems according to predetermined checklist and noted issues. Explained diagnostic findings to customers and outlined repair or service options.

Worked here for 3 summer seasons, 2015, 2016 and 2017.

Software Engineering (Programtervező Informatikus)