Dana Mansour
Summary
Compassionate and skilled Vet Assistant with experience at Shdema Vet Hospital, adept in patient care and medical record-keeping. Enhanced clinic efficiency through effective communication and teamwork, while improving vaccination compliance rates. Proficient in laboratory skills and dedicated to providing exceptional support during critical care situations.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
4
4
years of professional experience
Work History
Vet Assistant
Shdema Vet Hospital
Shdema, Israel
07.2025 - Current
- Assisted veterinarians with patient care and treatment procedures.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Monitored animal health and behavior, reporting changes to veterinary staff.
- Prepared medical instruments and supplies for examinations and surgeries.
- Provided compassionate care to animals during treatments and recovery periods.
- Educated pet owners on proper care, nutrition, and post-treatment instructions.
- Handled administrative tasks such as scheduling appointments and managing patient records.
- Collaborated with team members to ensure efficient clinic operations and high-quality service.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Prepared and administered diets and feedings according to instructions.
- Monitored laboratory animal behavior and health.
- Performed testing and completed blood counts.
- Assisted in examination and treatment of animals in veterinary clinic.
- Collected and processed samples for laboratory testing.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Manager
McDonald's
Kochav Yair, Israel
07.2021 - 08.2024
- Supervised daily operations to ensure team efficiency and adherence to company policies.
- Coordinated project timelines and resources to optimize workflow and meet deadlines.
- Assisted in developing training materials for new staff, promoting effective onboarding processes.
- Implemented process improvements, enhancing productivity and reducing operational bottlenecks.
- Engaged with team members to foster a collaborative work environment and boost morale.
- Monitored performance metrics, providing feedback to improve individual and team results.
- Resolved customer inquiries promptly, enhancing satisfaction and retention rates.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Doctor of Veterinary Medicine - Veterinary Science
Veterinary Medicine University
Budapest, Hungary03-2030
Skills
- Animal behavior
- Appointment scheduling
- Medical record-keeping
- Client communication
- Vaccine administration
- Veterinary terminology
- Laboratory skills
- Reception duties
- Continuing education
- Euthanasia assistance
- Sanitation protocols
- Intravenous catheterization
- Dental procedures
- Patient care
- Wound management
- Diagnostic imaging
- Physical examinations
- Surgical assistance
- Animal handling
- Animal restraint
- Cleaning and sanitizing
- Active listening
- Data entry
- Critical thinking
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Team development
- Documentation
- Microsoft PowerPoint
- Quality control
- Clerical support
- Live chat support
- Proofreading
- Fluent bilingualism
- Customer service
- Problem-solving
- translation
- Arabic/English/Hebrew translation
- Empathy
- Team work
- Fast learner
- Stress management
- Time management
- Respecting deadlines
Accomplishments
- volunteered at animal shelter, supporting daily care, rehabilitation, and adoption / fostering animals.
- selected as a Model United Nations (MUN) delegate in high school, strengthening diplomacy, critical thinking, and public speaking skills.
hobbies
- Reading books and articles that spark curiosity and broaden knowledge.
- Fitness and gym training for discipline and stress management.
- Cooking and experimenting with new recipes.
- Horse riding and animal care.
- Exploring new cultures and learning languages.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Hebrew
Professional Working
Turkish
Limited Working
Timeline
Vet Assistant
Shdema Vet Hospital
07.2025 - Current
Manager
McDonald's
07.2021 - 08.2024
Doctor of Veterinary Medicine - Veterinary Science
Veterinary Medicine University