Technology
Daniel Szendrei
Z/OS Systems Programmer
Budapest
Summary
Enthusiastic z/OS Systems Programmer eager to contribute to team and customer success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks revolving around z/OS installation and maintenance, tools as well. Motivated to learn, grow and excel, as well as expand knowledge with CICS or DB2 if so required.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Z/OS Systems Programmers
IBM
Székesfehérvár
09.2018 - Current
- Worked on multiple accounts, with focus on the Deutsche Bahn account
- Performed all manner of installation and maintenance tasks for some tools and z/OS alike, as well as on call service for 5 different accounts
- Participated in calls with account managers and customer to facilitate smoother change management
- Participated in a z/OS upgrade from 2.2 to 2.4 as well as changing the Deutsche Bahn LPARs into GSD standard ones
Level 1 Helpdesk Agent
Cognizant
Budapest
09.2016 - 05.2018
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Computer Science
Heriot-Watt University Edinburgh
Edinburgh 09.2012 - 05.2016
Skills
On Call Support
undefinedInterests
Video Games on all Platforms
Chess
Timeline
Z/OS Systems Programmers
IBM
09.2018 - Current
Level 1 Helpdesk Agent
Cognizant
09.2016 - 05.2018
Bachelor of Science - Computer Science
Heriot-Watt University Edinburgh
09.2012 - 05.2016
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