David Pilon

• Managed guest check-ins and check-outs during night shifts, ensuring a seamless experience
• Oversaw night team operations, ensuring high service quality and guest satisfaction
• Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
• Prepared daily reports and forecasts for the next day's arrivals and departures
• Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
• Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
• Responded as first responder when necessary

• Managed guest check-ins and check-outs during night shifts, ensuring a seamless experience
• Oversaw night team operations, ensuring high service quality and guest satisfaction
• Conducted nightly financial audits, processed transactions, and reconciled accounts
• Prepared daily reports and forecasts for the next day's arrivals and departures
• Trained new staff and ensured compliance with hotel policies and procedures
• Handled housekeeping duties and responded as first responder when necessary

• Supervised nightly operations, ensuring exceptional guest service and satisfaction
• Managed guest check-ins and check-outs, addressing any concerns promptly
• Conducted nightly audits of financial transactions and prepared reports
• Coordinated with housekeeping and maintenance for efficient operations
• Trained and supported night staff, promoting a collaborative team environment
• Ensured compliance with hotel policies and maintained safety standards

• Provided exceptional food and beverage service to guests in the lounge
• Assisted with the setup and breakdown of catering events and buffet displays
• Maintained cleanliness and organization of the dining area and kitchen facilities
• Collaborated with kitchen staff to ensure timely food preparation and presentation
• Monitored inventory and assisted with ordering supplies as needed
• Ensured compliance with health and safety regulations

• Oversaw guest check-ins and check-outs, ensuring a smooth and welcoming experience
• Managed and trained reception staff to uphold high service standards
• Resolved guest complaints and issues promptly to enhance satisfaction
• Handled financial transactions and maintained accurate records
• Coordinated with other departments to ensure efficient hotel operations
• Monitored inventory and supplies for the reception area

• Oversaw night operations across multiple hotel locations, ensuring consistent service quality and guest satisfaction
• Developed and implemented operational procedures and standards for night teams
• Conducted regular audits and inspections to ensure compliance with company policies
• Managed staffing and training for night shift employees, fostering a positive work environment
• Addressed guest issues and concerns, ensuring prompt and effective resolutions
• Analyzed financial reports and performance metrics to drive improvements and efficiency

• Supported the owner in overseeing daily operations and strategic decision-making
• Coordinated staff management, training, and performance evaluations to enhance service quality
• Managed guest relations, resolving issues to ensure a positive experience
• Assisted with financial oversight, including budgeting and reporting
• Helped develop and implement marketing strategies to drive business growth
• Ensured compliance with company policies and regulatory standards

• Supervised night operations across multiple locations, ensuring high standards of service and guest satisfaction
• Managed staffing, training, and performance assessments for night teams
• Conducted nightly financial audits and maintained accurate records
• Addressed guest inquiries and resolved issues efficiently to enhance their experience
• Coordinated with various departments to ensure seamless operations during night shifts
• Implemented safety protocols and ensured compliance with company policies

A list of hotels I worked for:

• Holiday Inn Amsterdam Arena Towers
• Hampton by Hilton Amsterdam Airport Schiphol
• Holiday Inn Express Amsterdam Airport Schiphol
• Hilton The Hague
• Hilton Garden Inn Leiden
• Hilton Amsterdam
• Carlton Ambassador The Hague
• Carlton Square Haarlem
• Apollo Hotel Almere
• Best Western Volendam
• Best Western City Hotel De Jonge Assen
• Campanile Zwolle

Guest Service Agent:

• Provided exceptional customer service to guests during check-in and check-out processes
• Managed guest inquiries and resolved issues promptly, ensuring a positive experience
• Assisted with reservations, billing, and payment processing
• Collaborated with housekeeping and maintenance teams to fulfill guest requests
• Maintained accurate records of guest information and transactions
• Promoted hotel amenities and services to enhance guest satisfaction

Porter:

• Assisted guests with luggage handling during check-in and check-out processes
• Provided information about hotel services and local attractions
• Maintained cleanliness and organization of the lobby and entrance areas
• Supported the front desk team by delivering messages and packages to guests
• Ensured a welcoming atmosphere by greeting guests and offering assistance as needed
• Collaborated with housekeeping and maintenance staff to address guest requests

• Delivered exceptional dining service to guests, ensuring a memorable experience
• Took and processed orders accurately, providing menu recommendations when needed
• Maintained cleanliness and organization of tables and dining areas
• Collaborated with kitchen staff to ensure timely food preparation and presentation
• Addressed guest inquiries and resolved any issues promptly
• Assisted with inventory management and restocking of supplies as required

• Guests welcome, entertain and serve dinner

• My duties as a host included welcoming and serving our guests
• I was also responsible for taking reservations and handling complaints

• Performing work behind the bar and possibly assisting with the operation
• Welcoming guests at events, helping to build up party locations